About this course

Course type Specialist
Course code M10533
Duration 5 Days
Special Notices

This course may be available for you to purchase through the Microsoft Software Assurance voucher scheme. To book courses using vouchers please call our sales team on 0345 757 3888. Or for more information on claiming vouchers you can speak to our dedicated Software Assurance administration team on 01753 898 351.

This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective. The labs in this course build on each other to create a solution that includes IM and Presence, Conferencing, and Enterprise Voice. This course helps the delegate prepare for exam 70-664.

Target Audience:

This course is intended for IT professionals and telecommunications professionals who want to learn how to install, configure, manage and maintain a Microsoft Lync Server 2010 environment.

What’s included

QA offers more benefits. Here is what's included with this course:

Microsoft SA Vouchers accepted

Prerequisites

Professionals should have at least 3 years' experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2. In addition to their professional experience, delegates who attend this training should have an understanding of the following telecommunications concepts:

  • The difference between TDM and VoIP
  • Gateways and PBX
  • Session Initiation Protocol (SIP)
  • Codecs
  • Dialing plans
  • Networking fundamentals, including TCP/IP/UDP, DNS
  • Active Directory principles and management
  • Windows Server 2008 fundamentals
  • Public Key Infrastructure (PKI)
  • Exchange Messaging concepts
  • PowerShell basics
  • SQL Server concepts and operation

Delegates will learn how to

At the end of this course you will be able to:

  • Describe how the features and architecture of Microsoft Lync Server 2010 enable real time communication and collaboration
  • Deploy Lync Server 2010
  • Configure users and rights using Role Based Access Control (RBAC)
  • Deploy and manage Lync 2010 clients
  • Configure and manage external user access using the Edge server role
  • Deploy basic Enterprise Voice functionality
  • Extend Enterprise Voice functionality to include Trunk options, call park orbit, and the unassigned number feature
  • Integrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010
  • Configure the Response Group Service, including agent groups, queues, and workflows
  • Configure and manage conferencing
  • Configure and use archiving and monitoring
  • Perform back up and restore of Lync Server 2010 critical data
  • Improve bandwidth management using Call Admission Control (CAC)
  • Configure and deploy Enhanced 9-1-1
  • Configure a Survivable Branch Server for a branch office

Outline

Module 1: Features and Architecture of Microsoft Lync Server 2010

This module introduces the architecture and topology of Lync Server 2010. It also explains a high-level overview of Lync Server 2010 features and capabilities, including enhanced social networking capabilities, and the improved administrative experience provided by the Central Management Store and the Lync Server Control Panel. Additionally, it provides an overview of the new Topology Builder tool.

After completing this module, delegates will be able to:

  • Describe the features and capabilities of Lync Server 2010
  • Describe the architecture and server roles of Lync Server 2010
  • Describe the management tools of Lync Server 2010

Module 2: Deploying Microsoft Lync Server 2010

This module introduces the planning and implementation tasks necessary deploying Microsoft Lync Server 2010 Enterprise Edition. It also explains the Lync Server 2010 infrastructure requirements, the topology design and publishing process, as well as the steps required to prepare Microsoft Active Directory Domain Services (AD DS), deploy a Front End server and pool, and prepare for the deployment of the remaining server roles.

After completing this module, delegates will be able to:

  • Prepare for the deployment of Lync Server 2010
  • Review the design process
  • Deploy Lync Server 2010

Module 3: Configuring Users and Rights in Microsoft Lync Server 2010

This module explains how to configure and manage users in Lync Server 2010. It describes the configuration management options in Lync Server 2010, including the Lync Server Control Panel and the Lync Server Management Shell. It also covers the basic syntax for working in Microsoft Windows PowerShell. Additionally, it describes the Role Based Access Control (RBAC) administrative model in Lync Server 2010, and highlights the predefined roles and the process to create new custom roles.

After completing this module, delegates will be able to:

  • Use Lync Server 2010 management interfaces
  • Configure Role Based Access Control

Module 4: Client and Device Deployment and Management

This module explains how to effectively manage desktop clients and devices in a Microsoft Lync Server 2010 environment. It describes how to create and define client and user policies in Lync Server 2010, as well as new procedures for deploying clients and devices.

After completing this module, delegates will be able to:

  • Prepare for client deployment
  • Deploy and manage clients
  • Prepare for device deployment
  • Deploy and manage IP phones

Module 5: External User Access

This module explains how to support external access in a Microsoft Lync Server 2010 deployment. It describes the features and functionality of the Edge Server that support user communication and collaboration with external users, and internal user access to public IM services. Additionally it explains how to configure network routing for the Edge Server, obtain and install certificates, and create and modify Access Edge Policies for federated, remote, and public scenarios.

After completing this module, delegates will be able to:

  • Define the Edge Server role
  • Consider topologies for external user access
  • Deploy Edge Server

Module 6: Configuring Basic Enterprise Voice Functionality

This module provides an overview of the major components, features and topology requirements of Microsoft Lync Server 2010 Enterprise Voice. It explains the capabilities and components that are new or enhanced in Lync Server 2010. It also describes how to prepare, configure, and deploy basic Enterprise Voice functionality.

After completing this module, delegates will be able to:

  • Describe the features of Lync Server 2010 Enterprise Voice
  • Prepare for the deployment of Lync Server 2010 Enterprise Voice Functionality
  • Deploy and configure Lync Server 2010 Enterprise Voice Functionality

Module 7: Extending Enterprise Voice Functionality

This module explains how to configure policies, routes, and usage records. It also describes how to implement the call park and unassigned number features.

After completing this module, delegates will be able to:

  • Configure Enterprise Voice Functionality
  • Introduce the Call Park feature into your Enterprise Voice Deployment of Microsoft Lync Server 2010
  • Introduce the Unassigned Number feature into your Enterprise Voice Deployment of Lync Server 2010

Module 8: Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration

This module describes the prerequisites for integrating Exchange Server 2010 UM with Lync Server 2010. It also explains how to create and configure a UM dial plan. Additionally, it covers how to use the tools and services needed to integrate Exchange Server 2010 UM with Lync Server 2010. Finally it explains how to enable a user for UM integration with Lync Server 2010.

After completing this module, delegates will be able to:

  • Perform the necessary tasks to prepare for the integration of Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010
  • Integrate Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010

Module 9: Implementing Response Groups

This module introduces the Response Group Service and the changes that have been implemented with Microsoft Lync Server 2010. It describes RGS components, including queues, agent groups, workflows, and interactive workflows. It also explains how to use tools such as Lync Server Control Panel, Lync Server Management Shell, and Response Group Configuration Tool to manage workflows.

After completing this module, delegates will be able to:

  • Describe the function of the Response Group Service and its new features
  • Describe the components of the Response Group Service and their settings
  • Describe the tools used to configure and manage response groups

Module 10: Conferencing in Microsoft Lync Server 2010

This module introduces conferencing in Lync Server 2010. It also explains dial-in conferencing in Lync Server 2010 and how to manage and administer conferencing policies.

Lessons

  • Introduction to Conferencing in Lync Server 2010
  • Dial-In Conferencing in Lync Server 2010
  • Managing and Administering Conferencing Policies

After completing this module, delegates will be able to:

  • Describe the conferencing modes in Lync Server 2010
  • Describe the Lync Server 2010 conferencing features
  • Discuss the conferencing architecture and infrastructure components
  • Explain conferencing call flows
  • Explain the conferencing deployment and migration considerations

Module 11: Monitoring and Archiving

This module describes the features and configuration of the Monitoring and Archiving services. It also explains how to interpret the Quality of Experience (QoE) reports and use this information to better manage and deliver a high-quality user experience for Microsoft Lync Server 2010.

After completing this module, delegates will be able to:

  • Describe the archiving service
  • Describe the monitoring service
  • Configure the archiving and monitoring services

Module 12: High Availability and Disaster Recovery in Microsoft Lync Server 2010

This module explains the requirements for high availability as well as the requirements for the Domain Name System (DNS) load balancing feature. It also describes the tools and methods for successfully backing up and restoring a Lync Server 2010 environment. Additionally, it explains how to backup and restore and export and import critical Lync Server 2010 data.

After completing this module, delegates will be able to:

  • Describe the high availability options
  • Describe the tools for backing up and restoring Lync Server 2010
  • Export and import critical Lync Server 2010 data
  • Back up and restore critical Lync Server 2010 data

Module 13: Call Admission Control

This module introduces Call Admission Control (CAC) in Lync Server 2010 and describes the various components. It explains how to deploy and use CAC bandwidth management to help prioritize and control allocation of network resources to real-time communications sessions.

After completing this module, delegates will be able to:

  • Describe an overview of CAC features and functionality
  • Configure and implement Call Admission Control

Module 14: Deploying and configuring Enhanced 9-1-1

This module introduces Location Information Server (LIS), which builds on Enhanced 9-1-1, technology to provide location information to users of a network. It explains how to deploy and configure LIS for use with or without Enhanced 9-1-1.

After completing this module, delegates will be able to:

  • Explain the function, features, components, and requirements of Enhanced 9-1-1
  • Deploy and configure Enhanced 9-1-1

Module 15: Voice Resiliency Features of Lync Server 2010

This module describes the voice resiliency features of Lync Server 2010. It explains how voice resiliency is used to provide continuous Enterprise Voice service so that users can continue making and receiving calls, even if the central site or the WAN link from a branch to its central site becomes unavailable. It also explores multiple failure scenarios such as central site failover, branch site failover, and WAN failover.

After completing this module, delegates will be able to:

  • Explain voice resiliency in Lync Server 2010
  • Explain the features available during various outage scenarios.

Specialist Course

5 Days

Duration
Microsoft Lync Server
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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