About this course

Course type Performance
Course code QACRM16IS
Duration 2 Days

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2016. This course focuses on how to create a successful deployment of all the primary Microsoft Dynamics CRM components: The Microsoft Dynamics CRM Server, The email router and Server Side Synchronisation, Microsoft Dynamics CRM for Office Outlook. The course also covers the topics of upgrading from earlier versions, Confiduring an Internet-facing deployment and administrative tasks.


Delegates are expected to have working knowledge of Active Directory and SQL Server. Some knowledge of Exchange and IIS may be useful.

Delegates will learn how to

  • Deploy a successful implementation of Microsoft Dynamics CRM 2016.
  • Configure an Internet-Facing Deployment and implement day to day administration tasks.


Module 1 - System and Software Requirements
Module 2- Installing Microsoft Dynamics CRM 2016 Server
Module 3- Microsoft Dynamics CRM 2016 Reporting Extensions
Module 4-Microsoft Dynamics CRM 2016 Deployment Manager
Module 5- Upgrading CRM 2013 to Microsoft Dynamics CRM 2016
Module 6 - Email Management
Module 7 - Installing and Managing Microsoft CRM Client for Office Outlook
Module 8 - Configuring an Internet Facing Deployment
Module 9 - Maintaining a Microsoft Dynamics CRM 2016 Deployment


2 Days

Microsoft Dynamics
Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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