About this course

Course code TPZL1_9F10
Duration 2 Days

IBM Tealeaf's reports and analytical tools provide insight into your online visitors' experience by using IBM Tealeaf Events. Events can track almost anything that occurs within an online session, and this flexibility requires that they are custom-built to each site.

This course provides detailed explanations of Event concepts and extensive practice building Events, all within the context of real-world scenarios. Those who complete this course will have the knowledge to build and analyze reports in IBM Tealeaf, as well as the skill required to build the Events that underlie all IBM Tealeaf analysis.

Prerequisites

  • IBM Tealeaf Customer Experience 8.7 Fundamentals (9F010).


Who should attend?

This intermediate course should be attended by all analysts and administrators of IBM Tealeaf. In order to accurately interpret the resulting metrics, all analysts must understand how IBM Tealeaf events are built and operate. This will also help them determine what metrics are useful to track within IBM Tealeaf and how. Therefore, even if some analysts do not become designated Event Modelers, their participation in this course ensures that they will be able to work together successfully. IBM Tealeaf system administrators should also attend to better understand data integrity and support requirements.

Delegates will learn how to

  • Over the next day and a half, you'll learn how to design events to power searches and reports, and to create reports needed to manage your customer experience:
  • Understand Events and Hit Attributes
  • Design Events to achieve the desired Reports or search goals
  • Use Search and Browser-Based Replay features to locate the source information for an Event
  • Identify situations to use struggle events: thrashing, sequence, and distance Events
  • Create Dimensions and Report Groups to enable Report segmentation and advanced searching
  • Understand Dimension whitelists and group lists and select appropriate settings
  • Create Search and Session List Templates
  • Set up Alerts for tracking issues
  • Plan next steps for Report and Event management

2 Days

Duration

This is a QA approved partner course

Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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