About this course

Course code TPCI-CVPI
Duration 5 Days
Special Notices

If both classroom and virtual dates are available for this course please specify your preference when booking.

This course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Cisco CCNA®
  • Knowledge and skills equivalent to having attended the Cisco Voice over IP (CVOICE) course
  • Knowledge and skills equivalent to having attended the Cisco IP Telephony Part 1 (CIPT1) course
  • Experience and knowledge about Cisco Unified Contact Center Enterprise

Delegates will learn how to

Upon completing this course, the learner will be able to meet these overall objectives:

  • Explain the components, function, and call flow of a Cisco Unified CVP solution when it is deployed in either a standalone or comprehensive model
  • Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise
  • Demonstrate the use of the six Cisco Unified CCE microapplications that are available to support caller interaction with Cisco Unified CVP
  • Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP
  • Execute the steps that are required to configure a Cisco Unified CVP environment to provide historical data and to configure and use the diagnostic features and tools to ensure end-to-end serviceability
  • Design a Cisco Unified CVP solution that is designed for failover protection and high availability and use the recommended troubleshooting techniques to isolate and correct system failures

Outline

The Course Management section of the Course Administration Guide includes these topics:

  • Course Overview
  • Course Differences (Delta) Information
  • Course Instruction Details
  • Course Evaluations
  • Equipment List

Cisco Learning Credits

This course is available for you to purchase using Cisco Learning Credits. To book courses using CLC's, please call your QA Account Manager, or our sales team on 0345 757 3888.

5 Days

Duration
Cisco
Delivery Method

Delivery method

Classroom

Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 0345 074 7998 or email us at info@qa.com to discuss how we can help.

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