About this Course

Tech Type Essentials

ITIL is evolving to embrace the world of digital transformation and the modern service economy. ITIL 4 will provide a flexible framework for organizations to create and deliver their products and services. In this webinar we will outline how ITIL is evolving and the main changes to the guidance when compared to ITIL V3. Furthermore, we will describe the new qualification scheme and address the most frequently asked questions.

Date: Thursday 28th February 2019

Time: 12:30 – 13:10

Cost: FREE

Target Audience

Our audience is senior leaders in service and operational roles and business decision makers looking for organisational level insight. Senior L&D and HR staff with planning responsibility for developing the service management workforce of the future. Individuals that are considering ITIL 4 certification.


  • Evolution of ITIL and drivers for change
  • What’s changing?
  • Key components of ITIL 4
  • Qualification scheme

Presenter Biography


Martin Waters

Head of Product Development (Service Management)

Martin is a professionally qualified and experienced IT Professional with over 20 years experience in the IT industry. He has held a number of senior roles and has experience of large scale IT Service Management implementation programmes both in public and private sectors. He has over 10 years experience working for QA as a senior principal lecturer and has delivered training to a wide variety of audiences, both UK and internationally, to consistently high levels of customer satisfaction. Martin’s main areas of specialism are IT Service Management, where he is qualified to ITIL Expert level, and Green IT.

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.