Digital Transformation

Digital Transformation - QA's Horizon Scan Conference #2: Leading in the Digital Age

At a glance


Working with technology experts, Digital Transformation specialists and our sector wide partners, QA is uniquely positioned to understand and interpret the rapidly changing technological landscape and convert this into a purposeful learning solution for UK Businesses.

Join QA experts and guest speakers in QA's ongoing FREE Horizon Scan events as we explore the shifting role of leadership in the digital age. The event will consist of a series of enlightening talks, Q&A sessions and networking opportunities.

In this Horizon Scan we will explore themes around effective leadership and digital culture, the prioritisation of work and creating flatter organisational hierarchies in the enterprise.


Target Audience

Senior L&D and strategic decision makers, interested in organisational change management and digital transformation.


Special Notices

Please do let us know if you have any special dietary or access requirements by emailing us at or please contact your Account Manager.

Please note this is a recorded event.


Speaker information



David Walker

Head of Emerging Technologies

David is a change driven technologist who continually looks to adapt and expand his knowledge and understanding of his field. Over the least eighteen years David has led technology and training companies through emerging fields and technology trends helping them to understand the future and develop business opportunities. As Head of Emerging Technologies he works closely with customers and industry experts to ensure the opportunities and threats of new technology trends designing custom learning solutions to help small and enterprise organisation adapt and make the most of their people - ensuring QA is ready when our customers need to navigate the minefield of the fast moving digital landscape. His passion is in advanced web engineering principals and vendor neutral thick client design/development technologies reflected in his research, analysis and courseware development experience combined with his training delivery skills. As a technologist he is the lead instructor and syllabus author for web development technologies and specialising in Agile, DevOps, and User Experience driven approaches to developing solutions. He has authored courses such as HTML5, Responsive Web Development, User Experience, NodeJS, Javascript and jQuery.
Alan Coad

Alan Coad

Head of Google’s Cloud business in UK and Ireland

Alan leads Google’s Cloud business in UK and Ireland. While relatively new to Google, joining in May 2018, he is not new to cloud technologies or enterprise digital transformation having headed Pivotal Software’s EMEA operation since late 2014. In that time, partnering closely with Google, he worked with leaders of Europe’s most admired enterprises including Bosch, Daimler, HSBC, JLR, RBS, Sainsbury’s, Santander, and Volkswagen to bring the very latest cloud native software development practices. This enabled a culture of agility, collaboration and continuous innovation, while at the same time transforming their IT to harness the potential of the cloud. In the process, Alan and his team built a very impactful business, delivering average annual growth of more than >250% (CAGR) and contributing to a successful IPO in April this year. He is excited to pursue this agenda at scale with Google. Alan has enjoyed a 25 year career in tech, fairly equally split between large, publicly quoted enterprises and early stage, mainly US venture backed startups, spanning Mobile, IT services and the consumer Internet. Based in London is a keen fly fisher and country sports enthusiast. He is also an experienced offshore yachtsman and veteran of the Whitbread round the world race.
Lisa Harrington

Lisa Harrington

Managing Director – QA Learning

Lisa joined QA from BT where she was Chief Customer Officer for the whole of BT Group from 2015 to 2017. Prior to this she held a number of other senior leadership roles within BT including CIO and Managing Director of Service Operations at BT Retail and then BT Wholesale Division, Managing Director of Transformation and Customer and Operations Director at BT Consumer. Before joining BT, Lisa was at Accenture for ten years. In addition to her role at QA, Lisa is also Independent Non-Executive Director at Southern Water (2015-Present) and was Non-Executive Director at the West London Mental Health NHS Trust from 2009 to 2010. Lisa studied at University College Dublin. She graduated with an undergraduate degree in Politics, German Language and Literature in 1994 and a postgraduate degree in Business Studies in 1996.
Lewie Allen

Lewie Allen

Digital Transformation Principal Technologist

Lewie Allen is a digital native from West London with a passion for technology, business and personal development. He spent early years living in the US, then returned back to England at age 12. Although always the academic, Lewie found the transition difficult and consequently left school with 3 GCSEs and didn't pursue higher education. Like lots of young people, Lewie entered the working world uncertain of what he wanted to do. But after attending a free web design course delivered by digital transformation company Freeformers, he fell in love and became passionate about all things digital. Lewie was eventually hired by Freeformers full-time and worked as a Digital Coach and Brand Ambassador for over 3 years, training C-suite execs of household brand names and FTSE100 firms. Lewie was then recruited by Dentsu Aegis Network to help launch and head up their newest agency, Fortysix as the Managing Director. His interest in business and technology coupled with his passion for helping people made this job very attractive. He accepted the offer and proceeded to shake up the marketing scene with a new approach to insight and customer engagement, creating a new way to find and recruit talented young people, which has since become part of the normal recruitment process in the Early Careers Programme at Dentsu Aegis. Lewie then left and returned to Freeformers as a Senior Digital Coach/Consultant for 8 months. Lewie now works for QA as a Digital Transformation Principal Technologist, managing the Digital Transformation and Digital Leadership course portfolios.

Phil Stirpe

Director of Agile & Projects

Phil has been involved in software development, consultancy and training for almost 30 years. He has a strong interest in Agile Software Development and is passionate about developing and delivering high quality training. With a focus on helping others to learn, Phil has designed and delivered training programmes across many sectors including financial, manufacturing, engineering and service. Since May 2016, Phil has led the Agile practice at QA. In that role, he is responsible for developing the curriculum and the team who deliver it. He also authors new content and acts as a Product Owner for other authors. His mission is to help organisations introduce Agile successfully by focusing on their culture and Agile teams to work more effectively. Phil and his team engage with senior stakeholders to help develop an Agile culture and an understanding of Agile practices at all levels across the organisation. This can then be followed by role specific training and coaching. He also works with agile teams, helping them to implement Scrum, Kanban and other complementary practices such as Test Driven Development - TDD. He also works with Project managers to help them manage their projects in a more Agile way.
Paul Taplin

Paul Taplin

Consulting Director of Voyager Solutions

Paul Taplin is a Consulting Director of Voyager Solutions, an independent consultancy firm that is an implementor of a number of Intelligent Automation products, and a strategic Business Partner of UiPath, a leading RPA product in the field.
Mark O'Loughlin

Mark O'Loughlin

Managing Director - Cloud Credential Council

A recognised thought leader in IT Service Management and cloud, Mark is a published author, educator, speaker, consultant and managing director. Mark is Managing Director of the Cloud Credential Council (CCC) providing vendor-neutral certification for IT Professionals including Cloud, Big Data, and IoT. CCC certifications are enabling digital ready professionals and organisations.



09:30 - 10:00 – Registration, Networking and Coffee


Leading in the Digital Age

10:00 - 10:20 – Leading in the Digital Age. – David Walker, Portfolio Director – DT and Emerging Technologies

What is the role of the leader in organisations going through Strategic Digital Transformation? In this session we will explore the key qualities demonstrated by successful leaders in the digital age.

10:20 - 10:40 'Cloud - the operating system for culture change and consumer centric innovation'. - Alan Coad, Head of Google’s Cloud business in UK and Ireland

10:40 – 11:00 - Customer focused cultures. - Lisa Harrington, Managing Director, QA Learning

What makes digital platform organisations such as Uber successful? In this talk we will explore the customer centred approach to Digital Transformation.

11:00 - 11:20   Future and young talent- the attributes required to lead in the future of work. - Lewie Allen. Digital Transformation Principal Technologist

Lewie will discuss his personal experience as a young digital leader in the professional working space; challenges and insights in finding and keeping young talent, and the attributes required to lead in the future of work.

11:20 - 12:00 – Q&A, Networking & Coffee Break


Delivering value at velocity

12:00 - 12:20 – Innovation thinking. - David Walker

Stop talking, start doing. For organisations to transform, leaders have to act with agility and velocity delivering strategic vision that empowers your people.

12:20 - 12:40 – The Agile Organisation - Value Acceleration. - Phil Stirpe, Director of Agile and Projects

Organisations that successfully transform do not ‘do agile’ they are agile. In this session we will explore how agile can be done at scale and some of the routes for agile skills that are less well known.

12:40 - 13:00 - Leading Intelligent Automation. - Paul Taplin, Consulting Director of Voyager Solutions

How automation will help your organisation to get more out of your talent - more quickly

13:00 - 13:30 – Q&A

13:30 - 14:30 – Lunch and Networking - With demonstration by Ian Barnwell, QA’s Head of Learning Technologies, Translation and Video Indexing


The Empowered Organisation

14:30 - 14:50 – Hey, Where Has All the IT Gone?  - Mark O’Loughlin, Managing Director - Cloud Credential Council

With the increase in outsourcing to the cloud, is it likely that organisations will wake up one day and ask the question – ‘Hey, Where Has All Our IT Gone?’ … and what does that mean for IT professionals. Join us for an informative session where this question will be addressed. Mark will explore the disruptive nature of cloud computing and outline what this means for those involved in running IT services today.

14:50 - 15:10 – Distributed teams. - Phil Stirpe

How do teams stay agile when they are not co-located? We’ll explore effective ways of using digital practices and thinking to close the gaps and keep agile teams high performing.

15:10 - 15:30 – 'Agile - everyone is doing it, why aren't you?' - David Walker

Digital Transformation is changing the very nature of work. As organisations try to find their competitive edge through technology, they need to invest in their human capital and processes to succeed in digital adoption.

15:30 - 16:00 – Q&A16:00 - 16:15 - Closing remarks and the next Horizon Scan (End January/early Feb 2019)

Where & When


Date: Friday 28th September

Location: London Google, 76 Buckingham Palace Road, London, SW1W 9TQ

See map

Duration: 09:00 - 16:30

Cost: FREE



Take a look at these videos taken from the previous event we held earlier this year. For the full collection of videos taken at our previous event please visit our Digital Transformation playlist.

David Walker introduces QA’s 'Horizon Scan' event: 'Demystifying Digital Transformation'

Ed Monk, CEO of Learning Performance Institute, discusses the new learning landscape

Cognitive Services

Harness machine learning and artificial intelligence to understand and interpret your user needs through natural methods of communication.

The cloud offers exciting opportunities for developers to use cutting edge algorithms in areas such as vision, speech, language knowledge and search.

QA will demonstrate how it’s starting to use artificial intelligence to quickly and easily unlock video insights and enhance search results by detecting words, faces & emotions. Video indexing provides users with an editable, fully transcribed output with remarkably high first pass accuracy.

A second, equally exciting development is the use of machine learning to provide accurate real time translation. We will demonstrate tooling that allows discussions and presentations to extend globally, far beyond the traditional single language delivery to a multi-end point model.

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