About this course

Course type Premium
Course code TTFTE
Duration 2 Days

In recent years, our understanding of what it takes to bring out the best in people has been revolutionised by startling discoveries from neuroscience. Everything we thought we knew about management needs to be reviewed in the light of how the brain really works; however, most management training still follows a last-century model. As has been famously said, 'people join companies and leave managers.'

This workshop helps managers to develop an objective appreciation of how they are coming across to their team and enables them to make any necessary adjustments to their behaviours. It will help them develop the personal skills to create an engaging workplace climate and build trust-based relationships with each team member to bring out the best in them and enhance their performance in the workplace.

TAP Certifications

Due to their unique range and scope, TAP Qualifications provide individuals and organisations with a means to develop a career pathway based on achieving Certification of Learning and Development skills. This Certificate delivers a competency set aligned to the relevant L&D Standards published by The British Institute for Learning & Development.

British Institute for Learning and Development (the Institute)

The Institute is the awarding body for all certificates and diplomas issued under the Training Accreditation Programme (TAP®). On completion of this course delegates can apply for membership. Please see more about the Institute’s membership benefits, fees and application guidelines here www.theBILD.org.

Prerequisites and audience

L&D Managers with responsibility for managing people and/or projects

Course objectives and assessment

Delegates review their own behaviours and identify actions they can take to increase their effectiveness as an influence-style manager aligned to the CHOICE Engagement Model.

Leading to the TAP Certificate in Team Engagement.

Competencies delegates will develop

1. Exploring the new management paradigm

  • Exploring the traditional management paradigm and whatneeds to change in the current workplace climate
  • Understanding the impact that poor management practices haveon engagement
  • Establishing why the Three Rules of Engagement are the foundation to a successful engagement strategy
  • Exploring how the rules work in the context of an influence-style manager
  • Examining what engagement really means to an individual and the six key drivers of engagement that are innate in all of us
  • Understanding why trust is the basis of all successful relationships and why managers need to go first

2. Understanding the perception gap

  • Developing an insight into one’s own attitudes and behaviours, and the effect these have on one’s own current management practices
  • Exploring the influence that managers exert over individual engagement and effort levels of their direct reports and how this impacts performance in positive, negative or neutral ways
  • Establishing how managers can get to know the individual in order to understand their perception of what happens to them in the workplace
  • Understanding how managers can adjust their attitudes and behaviours to bridge the reality gap
  • Maintaining an empathic approach in all interactions at individual and team level

3. Focusing on the importance of the emotional climate

  • Considering the vital importance that emotions play in an individual’s decision to engage in the workplace
  • Establishing how the climate that a manager creates can foster high levels of engagement leading to significantly improved performance and discretionary effort

4. Creating engagement through the application of CHOICE

  • Understanding how the CHOICE Principles ensure that managers meet the six key drivers of engagement in every interaction, whether on an individual or team basis
  • Building trust through the application of the CHOICE Principles and understanding the effect every interaction has on the trust account held with each individual
  • Exploring the characteristics an influence-style manager, a Manager-of-CHOICE, and identify stop and start behaviours aligned to knowing your people and the CHOICE principles
  • Understanding how caring about individual well-being creates a sense of value and appreciation
  • Identifying what makes an honest manager and reflecting on behaviours that may create an unfair environment
  • Exploring how being receptive engenders open communication
  • Empowering people through involvement to gain their buy-in to the decision making process
  • Adopting a coaching style of management, assisting the individual to achieve their goals in order to that we can achieve ours
  • Maintaining an ethical approach, doing what’s right, to build trust and loyalty in the organisation
Premium Course

2 Days

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

Find dates and prices

Online booking is currently not available for this course, to find out more please call us on 01753 898320 or email us at info@qa.com to discuss how we can help.

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