Candidates must hold either the ITIL Foundation Certificate v3 or the ITIL v2-v3 Foundation Bridge Certificate.
If taking an exam, delegates are advised that Photo ID must provided (Driving License, Passport and named work ID badges are all acceptable). This an ISEB requirement and delegates will be turned away from the examination if Photo ID is not produced.
BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email email@example.com or by phone 44(0) 1793 696162.
Proof of prerequisites must be sent to firstname.lastname@example.org no later than 5 working days prior to the start of the event. This evidence MUST be reproduced on the day of the exam to the trainer. When submitting evidence to email@example.com, please include your booking reference number which can be found on your Joining Instructions.
Acceptable forms of prerequisite confirmation are as follows:
- A copy of the candidates examination certificate
- Confirmed entry in the AXELOS Successful Candidate Register. You will need to provide the full SCR number (registration/candidate number located on your certificate).
Delegates without evidence of the prerequisites will NOT be permitted to sit the exam.
Delegates whose pre-requisite was taken with BCS simply need to inform QA of this information prior to the exam event. Evidence will not need to be provided on the day of the exam.