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ITIL® Foundation Certificate in IT Service Management

Video Based Learning with handbook (exam not included)

About this product

Course code ITILFVBL

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

ITIL Foundation teaches the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The ITIL Foundation eLearning course covers:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

Target Audience:

This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

Outline

Module 1: Overview

  • Introducing the programme
  • ITIL Overview

Module 2: Service Strategy

  • Technical and Application Management
  • Demand Management
  • Financial Management
  • Service Portfolio Management

Module 3: Service Design

  • Service Level Management
  • Supplier Management
  • Service Catalogue Management

Module 4: Service Design

  • Capacity Management
  • Availability Management
  • Information Security Management
  • IT Service Continuity Management

Module 5: Service Transition

  • Change Management

Module 6: Service Transition

  • Release & Deployment
  • Service Asset & Configuration Management
  • Knowledge Management

Module 7: Service Operation

  • Service Desk
  • IT Operations Management

Module 8: Service Operation

  • Incident Management
  • Problem Management

Module 9: Service Operation

  • Event Management
  • Service Automation
  • Request Fulfilment
  • Access Management

Module 10: Continual Service Improvement

  • PDCA
  • Continual Service Improvement Model
  • Role of Measurement

Module 11: Qualification Scheme

  • ITIL Foundation Qualification Scheme
  • ITIL Foundation Examination advice

Recommended study time for this course, including any additional reading is approximately 21 hours.

Delivery Method

Delivery method

Video learning

Modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

Total price: £299

ITIL Foundation - Video Based eLearning
Code: ITILFVBL

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