The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.
ITIL Foundation teaches the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
The ITIL Foundation eLearning course covers:
- Service Management as a Practice
- The Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Technology and Architecture
- ITIL Qualification Scheme
This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.