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ITIL® Foundation Certificate in IT Service Management Resit

Online Learning  |  Includes exam voucher & tutor support  |  22 hours of online content  |  1 year access

About this Course

Course code ITILFRBVBL

The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

ITIL Foundation teaches the fundamentals of the IT Infrastructure Library (ITIL) core volumes, which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

The ITIL Foundation eLearning course covers:

  • Service Management as a Practice
  • The Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Processes
  • Roles
  • Functions
  • Technology and Architecture
  • ITIL Qualification Scheme

    Target Audience:

    This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.

  • What’s included

    QA offers more benefits. Here is what's included with this course:

    Exam(s) included

    Tutor Support

    Prerequisites

    Proof of Identification

    If taking an exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided to the BCS. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.

    BCS Reasonable Adjustments Policy

    BCS allow additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details are provided in the BCS Reasonable Adjustments Policy which is available to view on the BCS website. If you believe you qualify for this then please notify the Exam Administration team on the details below as early as possible. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the BCS policy. QA Exam Administration can be contacted by email exam.admin@qa.com or by phone 44(0) 1793 696162.

    ITIL® is a registered trade mark of AXELOS.

    Delivery Method

    Delivery method

    Online learning

    Online content and modular video that can be streamed directly to your computer or mobile device so you can learn wherever you are.

    Total price: £382

    ITIL Foundation Certificate Resit Online Learning with exam voucher
    Code: ITILFRBVBL

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