The eLearning course covers the fundamentals of the IT Infrastructure Library (ITIL) core volumes which provide an end-to-end view of IT and its integration with business strategy. Those core volumes are: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It uses the ITIL IT Service Management Glossary of Terms & Definitions and ITIL IT Service Management Acronyms.
This eLearning course provides participants with a thorough grounding in ITIL Foundation. Written by QA's own skilled lecturers with extensive experience in the practical application of service management, the course includes support and on-line examination practice during the QA eLearning experience.
Candidates will be able to use our own online exam simulator and will be able to test what has been learnt and review recorded scores. Delegates will have access to 30 QA ITIL subject matter experts by email. Upon successful completion of the online tests the candidate is offered exam dates and attends QA to take their exam. Viewing the ITIL Foundation eLearning product and attempting all the exercises that we recommend will take approximately 8-10 hours. Delegates wishing to undertake the Foundation exam can expect to invest 21 hours of study, including additional reading and exam preparation.
Service Management as a practice.
This eLearning package includes:
- The QA-authored ISEB accredited ITIL Foundation eLearning module (2 credits)
- The official ITIL Foundation Handbook
- Full tutor support from 30 industry experts
- On-line exam simulator
- ITIL Foundation examination
Once purchased, the eLearning and associated exam are active for a 12-month period only, you are required to have sat your exam within this timeframe.