About this course

Course type Performance
Course code MPDPNS
Duration 2 Days

Negotiation is key to everyday business and the ability to negotiate effectively in a wide range of business contexts is crucial. This involves securing the best outcome for both parties and protecting valued relationships.

Target Audience:

This course is aimed at individuals who are looking to improve their negotiation skills to enable and facilitate decisions that achieve win-win outcomes.

By the end of the course you will be able to:

At the end of this course you will be able to:

  • understand the various approaches to negotiation
  • structure negotiations for effectiveness and to achieve win-win outcomes
  • identify and develop the interpersonal skills crucial to negotiating proactively
  • identify and utilise a number of effective negotiation tactics
  • establish the skills to understand what all the involved parties want
  • construct flexible negotiation solutions
  • use positioning and phrasing to directly affect the outcome of negotiations.

What will the course cover?

  • Understanding negotiation styles.
  • The structure of good negotiations.
  • Fisher's 7 steps.
  • Collaborative negotiation techniques.
  • Strategic questioning.
  • Communication and persuasion.
  • Bargaining and trading.
  • Dealing productively with tactics.
  • Advance psychology - positioning, phrasing and decision theory


2 Days


This course is authored by QA

Delivery Method

Delivery method


Face-to-face learning in the comfort of our quality nationwide centres, with free refreshments and Wi-Fi.

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