QA Training | Customer Service

Achieving effective user adoption

When introducing new software, or upgrading existing systems, you need to make sure that software is used effectively, that users are aware of any new policies, or can effectively utilise appropriate shortcuts. Having your users prepared for change is the fast track to achieving project success.

The human factor


The human factor: it’s the reason why too many new system projects that look good on paper fail to achieve the business case ROI.

By integrating a programme of learning and support into your migration, you'll ensure more effective users, reduced support requirements and improved overall success.

Our solution


We have decades of experience creating, managing, implementing and measuring large-scale business applications training programmes. We understand that organisations need their staff to be using a new system quickly, competently and with minimal disruption to the business.

Our training projects are highly structured, with agreed milestones against defined deadlines, typically following our project stages:

  • Design
  • Pilot
  • Implementation and evaluation
  • Closure

Find out how we have helped top clients achieve effective user adoption


Blended learning for more successful, cost-effective results


We take the greatest choice of learning methods and use the best of each approach, combining them into a single, seamless, blended learning programme that delivers great training in the most cost-effective way. A QA blended learning programme might include:

  • classroom training
  • coaching or 'floor-walking'
  • eLearning
  • lectures
  • self-paced training
  • support
  • workshops

Quality training programmes for any business size


QA can create business applications training programmes for local, national and international organisations. We have successfully delivered programmes that train tens of thousands of people.

An experienced QA project manager will control every aspect of the training project, providing regular communications and detailed reporting, including learning analytics to provide a clear view of the success of the project.

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+44 113 220 7150




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