What the benefits are

1

Access to experts

Receive full support from our learning professionals for the duration of your course.

Convenient

Access your training from home, the office, or anywhere with internet access.

Cost-effective

Save money on training and expenses like transport, hotels, meals and childcare.

Quality

Our technology makes our online courses the same high quality as our classroom training.

Time-efficient

Reduce time out of the office and time spent travelling to and from training centres.

Frequently asked questions

What is Virtual Learning?

Our ‘Virtual Learning’ courses allow you to learn without leaving your home or office, using the WebEx video conferencing platform by Cisco.

What equipment do I need?

You'll need an internet-connected computer or laptop and a headset with a mic enabling you to interact with the classroom; a USB headset is recommended.  For our technical courses and courses with remote labs, an additional screen is required.  Information on the required screen size is provided within the course pre-requisites.

Before you book you should check you meet the WebEx system requirements and run a test connection to ensure the software is compatible with your firewall settings (if it doesn’t work you should adjust your settings or contact your IT department about permitting the website).

How will I be made to feel included?

Our learning professionals are specially trained on how to interact with remote attendees using the Cisco Webex features such as audio, chat and annotation and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

How does Virtual Learning work?

Up to three weeks before the start of the course we will send you Joining Instructions by email.

This will include access to ‘My Virtual Account’ portal to update the provided fields, complete self-connection test or if the course has remote learning labs, book a pre-test or you will receive a joining instructions email which will include the joining link and meeting password.

15-30 minutes before the course begins you should launch the software using the joining link or launch button located within ‘My Virtual Account’ portal. Connect your audio, introduce yourself to the learning professional and familiarise yourself with the interface.

The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.

Throughout the course the learning professional will use the WebEx platform to share their screen and interact.  You can ask the learning professional a question at any time, either by simply speaking through your microphone or by using the interactive features, depending on best practice set by the trainer at the start of the training.

Following the course you can complete a course evaluation form to give detailed feedback on your experience and help us to make future improvements.

What our customers have to say

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