Overview

In this course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS), and SAN protocols. From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system (EMS) messages for troubleshooting.

Please note only NetApp Partners can register to attend this course.

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Prerequisites

  • A working knowledge of ONTAP software and NAS and SAN protocols
  • ONTAP Cluster Administration (ONTAP9ADM)
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Delegates will learn how to

This course focuses on enabling you to do the following:

  • Identify the different software components in the ONTAP architecture.
  • Analyze the methodologies for troubleshooting management component applications, networks, and protocols.
  • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues.
  • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components.
  • Analyze the health of a cluster and summarize the results.
  • Identify issues with the management component.
  • Use administrative commands to verify the configuration of NFS and SAN environments.
  • Use the troubleshooting methodology for NAS and SAN protocols to define and isolate issues.
  • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols.
  • Collect data for support cases.
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Outline

Module 1: Troubleshooting the Management Component

  • The management component
  • RDB Concepts: RDB units, RDB quorum, RDB master, epoch and epsilon
  • Configuration databases and replication databases
  • Root volume recovery
  • Job manager
  • RDB backup and recovery
  • Non-RDB user-space applications
  • Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

  • NetApp ONTAP networking overview
  • Networking-related management component application and databases
  • Networking evolution
  • Cluster Session Manager (CSM)
  • Tools to triage networking issues

Module 3: Troubleshooting Network Component and Security Services

  • Network component
  • SecD
  • Troubleshooting with vserver services
  • Network component troubleshooting

Module 4: Troubleshooting NFS

  • How NFS works in ONTAP software
  • NetApp ONTAP NFS authorization using export policies and UNIX permissions
  • Export-related caches
  • NFS troubleshooting

Module 5: Troubleshooting Scalable SAN

  • SAN architecture
  • Scalable SAN configuration
  • Scalable SAN functional components (SCSI)
  • Cluster Liveliness Activity Monitor (CLAM) quorum
  • LUN space accounting
  • Scalable SAN functional components (NVMe)
  • Scalable SAN troubleshooting
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Why choose QA

Special Notices

If both classroom and virtual dates are available for this course please specify your preference when booking.

Dates & Locations

Frequently asked questions

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How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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