Special Notices

NetApp Learners Account - information needed at booking stage

In order for you to get the most out of NetApp Training and Certification, we require your NetApp Support ID for us to correctly assign your training enrolment. If you do not have an account, it is important you register for an account before the start of the course. This can be done via the following link: http://support.netapp.com/eservice/public/now.do

For all new and existing accounts, please login to your account, then whilst you are logged in follow this link http://learningcenter.netapp.com to validate your account by accepting NetApp Terms & Conditions (this is an important step to ensure registration synchronization).

If both classroom and virtual dates are available for this course please specify your preference when booking.


In this course, you learn how to configure a new E-Series or EF-Series storage system and establish connectivity with a SAN. You use the SANtricity® storage management (v11.25) software and CLI to manage the E-Series and EF-Series controllers. You also use SANtricity storage management software features to restore data. Additionally, you learn how to support and monitor E-Series and EF-Series storage systems by performing various troubleshooting tasks, such as evaluating support data and using the built-in tools to identify storage system errors.


Basic Windows or Linux administrative experience

Delegates will learn how to

By the end of this course, you should be able to:

  • Identify E-Series and EF-Series product hardware
  • Cable and connect E-Series or EF-Series systems to a fabric
  • Install the SANtricity client on a storage management station
  • Configure an E-Series or EF-Series storage system
  • Create usable storage space on an E-Series or EF-Series storage system
  • Evaluate customers’ needs and suggest storage configurations that meet those needs
  • Use SANtricity features to restore lost data
  • Check E-Series or EF-Series storage system status
  • Upgrade and maintain SANtricity and E-Series or EF-Series code levels
  • Use the AutoSupport feature
  • View and use support data that provides information about E-Series or EF-Series storage systems
  • Diagnose management connection issues
  • Resolve storage system host-side issues
  • Resolve drive failures
  • Use SANtricity tools to service E-Series or EF-Series storage systems


Module 1: Storage-Management Software

  • SANtricity Storage Manager setup instructions
    • Configuration workflow
    • Installation options and packages
    • Management client
    • Event monitor
    • Management agent
    • Utilities
  • Managing E-Series and EF-Series storage systems
  • SANtricity Storage Manager
    • Ethernet connection (out-of-band) management
    • Ethernet management connections
    • Host I/O connection
    • Access volume
    • SYMbol protocol
    • SANtricity plug-ins, APIs and providers
  • Configuring management connectivity
    • IP addresses
    • Adding storage array
  • Using the SANtricity UI
    • Navigating
    • SMclient UI
    • Enterprise management window
    • Array management window
    • Adding storage systems
  • Using the CLI
    • Script editor
    • SMcli program
    • SMcli interactive mode

Module 2: Multipath Failover

  • Functions
  • HBA settings
  • I_T nexus
  • SCSI I_T_L communication nexus
  • Redundant paths
  • Zoning
  • Failover and failback
  • Multipath driver failover mechanisms
  • ALUA functionality
  • Target Port group support
  • Load balancing

Module 3: Logical Configuration

  • Configuration process
  • Application characteristics
  • Disk pools or traditional RAID volumes
  • Volume groups and disk pools
  • Disk considerations
  • Volume groups
  • SANtricity RAID levels
  • SANtricity Performance
  • Creating a volume group
  • IOPS segment-size guidelines
  • Data assurance feature
  • Hot spare disks
  • Dynamic disk pool
  • Disk failure
  • Thin volumes
  • Host mapping
  • I/O processes
  • Host groups
  • Storage partitions
  • LUN masking
  • Disk encryption

Module 4: Storage Cache

  • Purpose
  • E-Series cache settings
  • Cache flushing
  • Power failure response
  • Battery backup unit
  • SANtricity SSD read cache
  • Best practices

Module 5: Data Protection with SANtricity features

  • Data protection key considerations
  • E-Series data protection
  • Snapshot
    • Considerations
    • Group repository
    • Data recovery
    • Zero downtime backup
  • SANtricity volume copy
    • Restrictions
    • Considerations
  • SANtricity mirroring
    • Types
    • Connections
    • Features
    • Synchronous mirroring
    • Asynchronous mirroring

Module 6: Monitoring the Storage System

  • SANtricity monitoring tools
  • Storage system status
  • Event monitor
  • Alert configuration
  • SNMP traps
  • Event log
  • AutoSupport feature
  • Recovery Guru
  • Support data
  • Media scan
  • Performance monitor

Module 7: Upgrading Storage-System Software

  • Firmware
  • Firmware inventory
  • Package files
  • Storage management client upgrade
  • ESM firmware
  • Host protocol

Module 8: Troubleshooting Storage Issues

  • Troubleshooting methodology
  • Host and switches
  • Data gathering
  • Host and fabric switch logs
  • I/O communication path
  • I/O host connections
  • Unresponsive storage
  • Controller IPs
  • Partially down status
  • Configurations conflicts
  • Ethernet management connectivity
  • Simplex and duplex configurations
  • Cache errors
  • Drive-side components
  • SAS ports
  • Rapid reconstruction
  • Disk failure


  • Installing SANtricity storage manager software
  • Exploring the SANtricity management windows
  • Configuring management connections
  • Using the SANtricity CLI commands
  • Determining multipath settings
  • Exploring the IMT and hardware universe
  • Video: creating volume groups and volumes
  • Creating volume groups and volumes
  • Creating disk pools and volumes
  • Defining hosts and mapping and mounting volumes
  • Testing I/O host connectivity
  • Testing performance based on volume cache settings
  • Testing performance based on cache block size
  • Using the SANtricity Snapshot feature
  • Using the SANtricity volume copy feature
  • Configuring and using the asynchronous mirror feature
  • Configuring alerts and viewing event log entries
  • Examining information used to troubleshoot the storage system
  • Using the CLI to monitor the storage system
  • Upgrading system software
  • Observing controller status
  • Observing cache and battery attributes
  • Examining and troubleshooting disk and drive channel conditions
  • Completing the final assessment

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