Develop a “smart hands” approach to infrastructure delivery and gain a comprehensive knowledge of a range of intelligent devices that support smart building technical architecture.

The Certified Integrated Infrastructure Technician (CIIT®) program develops knowledge and practical skills required to deliver network infrastructure projects that include the installation and commissioning of intelligent network devices. It’s a comprehensive five-day program perfect for those with at least two years of verifiable experience within the network infrastructure sector, or relevant qualifications and certifications in a wider project environment.

A certified CIIT® also considers the requirements for compliance, having a full understanding of national and international regulations, codes and standards. During the program learners will be provided a valuable opportunity to access the latest industry standards.

Learners will explore the effect of bandwidth demand on the network based on the operating parameters of a range of intelligent devices. In addition, the effects of power demand by Power over Ethernet (PoE) devices on the cable infrastructure will also be addressed.

Practical hands-on sessions are incorporated throughout this program, focusing on PoE network equipment architecture. Learners will install smart devices including wireless access points, AV systems, CCTV cameras and access control systems, and will be responsible for interpreting manufacturer’s instructions to mount equipment correctly and in a position that optimises the operational function of the device. They will connect each device to the structured wiring network, prove connectivity and maintain as-fitted documents as they expand the infrastructure.

Learners will also configure smart devices using the system’s graphic user interface and carry out tasks from a technical requirements document including activating switch ports for POE and LAN connections, adopting devices into service, creating device identifications and assigning IP addresses. Some common features and settings of devices will also be explored.

Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.

The CIIT® program is classroom-based and led by one of CNet’s expert Instructors.

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A minimum of two years installation experience within the network infrastructure sector is required. Successful completion of the Certified Network Cable Installer (CNCI®) program would be advantageous. If you would like to discuss your experience or suitability for this program please contact us.

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Delegates will learn how to

Successful learners will have the knowledge, competency and confidence to install and commission Smart Building technology devices. On successful completion learners will demonstrate the highest levels of technical skills and capability when installing wireless access devices, VoIP telephony, CCTV cameras, door access controls and biometric security systems.

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Role of the CIIT®

  • Understand “intelligent buildings and technologies”
  • Select and prepare equipment for installation
  • Install terminal equipment
  • Commission terminal equipment
  • Troubleshoot installations

The Internet of Things

  • Acronyms and definitions
  • Building management systems
  • Smart buildings/smart cities/smart homes
  • Network convergence


  • Codes and regulations
  • National/international standards
  • Industry best practices
  • Service warranties

Power over Ethernet

  • Concept
  • PoE standards and power ratings
  • Power considerations and media selection
  • PoE injection devices

Virtual Local Area Networks

  • VLAN structure
  • Planning the VLAN
  • Switch configuration

Health and Safety

  • Applicable legislation
  • Risk associated with the installation of AV equipment
  • Safe working practices
  • Risk assessments

IT Networks

  • Network characteristics
  • Ethernet
  • Network structure
  • LAN architecture
  • Bandwidth

Fixing and Fastening IT Networks

  • Pre-installation considerations
  • Video walls
  • Wall mount brackets
  • Ceiling mount equipment

Understanding Intelligent Architecture

  • Access control
  • CCTV infrastructure
  • Wireless access networks
  • Audio visual networks
  • PoE network - power and bandwidth considerations

Practical Installation Tasks

  • Access control devices
  • CCTV camera systems
  • Wireless access points
  • Audio visual systems
  • PoE network switches
  • Configure devices
  • Troubleshoot network failures

There is a final case study which challenges learners to plan and prepare their practical installation tasks.

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Why choose QA

Special Notices

It is essential that you bring a device with wireless capability, and unrestricted access to the internet as the program is delivered via an online learning management system. The log in process will be explained at the start of your program. The recommended web browser is Internet Explorer 11 but the system supports all web browsers. The program content also requires a PDF reader, adobe flash player and Microsoft word and excel.

There may be up to 20 hours of pre-reading to be completed before attending this course

Dates & Locations

Frequently asked questions

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How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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