This 3 day course provides delegates with the opportunity to explore approaches to managing change. During the course we will look at how to build the foundations for successful change. Four core areas will be explored: change and the organisation, change and the individual, communications and stakeholder engagement and change management in practice. Together they will enable a delegate to develop a comprehensive change management plan to support effective change within an organisation.
Prior to the course delegates will receive learning material to help them prepare adequately. All relevant course materials are provided, including the core textbook 'The Effective Change Manager's Handbook'. The course concludes with the Change Management Foundation Examination.
No prerequisites are necessary for attendance, although delegates would benefit from some experience of organisational change prior to attending the course.
Delegates are provided with access to QA's pre-course learning material that will help them prepare for the classroom sessions. The pre-course work is expected to take approximately 15 hours to complete (although delegates may wish to spend longer on this activity to help them prepare more effectively).
During this course you will learn to:
- Recognise the drivers for change
- Consider the impact of change on individuals within the organisation
- Identify different organisation cultures and understand their impact on the change process
- Select an appropriate framework to use as the basis for the creation of a change management plan
- Plan learning activities to support change
- Identify and analyse stakeholders to understand their influence on the change plan
- Create and implement a communications management plan
- Develop an effective change team
- Develop organisations that can respond well to change
In addition delegates will be provided with advice and guidance on the Foundation examination
The Change Management Foundation course gives delegates the opportunity to comprehensively explore current thinking on how to manage organisation change. Classroom sessions will introduce delegates to the Foundation level content of The Effective Change Manager's Handbook and provide an opportunity to test their understanding through practical group work. Additional evening work will be required in the form of consolidation reading and mock examination questions. The evening work is an integral part of the course and delegates should expect to spend approximately two and half hours on these activities each evening.
The course will cover the following syllabus areas:
Change and the organisation
Organisations are exposed to wide variety of factors which they need to respond to in order to survive and prosper. Delegates will consider
Why their organisations need to change and the implications for this on the design of the change programme
Change, the organisation and the individual
A change management perspective
Successful change typically involves careful design and delivery of new products, services or processes. However the same care and attention is also needed for the 'people' element of any change. Delegates will consider:
- The impact of change on the individual and what implications this has when planning change
- How different organisational cultures can affect the change experience
- What frameworks are available support the creation of a 'people focused' change management plan
- Key roles in supporting successful change
Education and learning support
Change usually involves people learning new ways of working. Effective change management recognises this and incorporates learning and development into the change management plan. Delegates will consider:
- The process of learning
- Identifying and meeting learning needs
- The implications of 'learning styles' when designing learning interventions
Communications and stakeholder engagement
Change agents need to understand who will be affected by the change so that their requirements can be taken into account while minimising disruption to current operational performance. Delegates will learn how to:
- Identify and analyse stakeholders
- Develop effective influencing strategies
Communication and engagement
Effective communications are fundamental to any successful change. Delegates will consider:
- The theory of effective communications
- The use of different communication channels
- How to develop a communications plan
- How to monitor and evaluate the effectiveness of the communications
Change management in practice
Change does not occur in isolation. Change agents will need to manage the relationship between the change journey, business continuity and successfully embedding the change. Delegates will be shown:
Tools that help assess the wider impacts of the change and so ensure a comprehensive change management plan is developed
Change readiness, planning and measurement
Even if an organisation is effective today, change is likely to be heading its way. Successful organisations start planning for change long before it becomes a necessity. Delegates will learn how to:
- Build motivation to change
- Build organisational readiness for change
- Prepare for resistance
Personal and professional management
One individual is unlikely to be able to undertake all the activities to support successful change. Typically teams will be involved in supporting and shaping the change. Delegates will consider how to:
Develop effective teams to help manage change
Change Management Foundation Examination
The examination is:
- Externally accredited by the APMG
- 40 minutes
- Closed book
- Multiple-choice (with 50 questions and a pass mark of 25/50)
Delegates will be provided with sample examination papers so they can text their understanding of the course material and prepare for the Foundation examination.
Related Training Courses
- PRINCE2 Foundation and Practitioner (Project management to build capability to support change)
- Managing Successful Programmes (Planning capability delivery while integrating the change management work)
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