Development of the solution began with the appointment of an experienced QA Project Manager, who liaised with ITV's Business Service Centre to scope and design a high level project plan. The Project Manager then identified the relevant subject matter experts (SMEs) in QA, who visited ITV's premises to familiarise themselves with the existing systems and processes around the software applications.
Using this knowledge, the SMEs could then develop the first stream of training, which focused on giving users unfamiliar with the software the knowledge they needed for their roles.
As different functions of the software were used by different groups within ITV, QA developed five separate modules covering different aspects of the software. Individuals were enrolled on combinations of modules relevant to their use of the applications, rather than the entire suite, reducing the time spent away from their day to day roles. For example, those in procurement roles would attend an 'Introduction' module followed by a 'Procurement' module, whereas those who would solely use the software to log their expenses were required to complete the introductory session, followed by a 'Basic Expenses' module. This stream of training was mandatory for all newly acquired staff during the acquisition.
The second stream of training was aimed at users who had some existing experience of the software but wished to refresh their knowledge. As such, this training was run on a voluntary basis. For these users, QA refined the stream one content into two courses: an introductory course covering the basic functions of the E-Business Suite, and a more advanced course for users whose roles relied more heavily on the software.
Alongside both deliveries of user training, QA also ran Train-the Trainer courses to prepare ITV's internal trainers to deliver both streams of E-Business training in-house in the future.
