Business and IT training courses from QA

Leeds City Council

When Leeds City Council wanted to align staff development to its organisational goals, it chose to partner with QA for a strategic Managed Learning Service.

The Challenge

As part of its responsibilities to the local community, Leeds City Council (LCC) supports a broad range of activities and initiatives. As a result, its workforce requires skills in a variety of fields. To ensure its employees had the necessary skills to undertake their duties, LCC wanted to give employees access to a broad portfolio of learning that would support their development in line with its organisational goals.

With the widest portfolio of authorised training courses in Europe, and access to further courses available through its extensive network of approved partner suppliers, QA was ideally placed to support LCC's objectives through the provision of a Managed Learning Service.

Working in partnership with QA has strengthened the learning we can offer our 15,000+ employees, which is crucial at a time of real change for our organisation and local government.

Graham Sephton

HR Strategy Team | Leeds City Council

The Solution

QA worked with LCC to identify a number of development themes central to its organisational goals. By aligning courses to these themes, the learning was able to support the strategic development of LCC's workforce.

The main development themes included:

  • Customer Service - Covering the full spectrum of requirements from front line interaction, specialist customer contact, locality working and community engagement
  • Management and Leadership Development - Covering the full spectrum of requirements from leadership, soft skills and front-line supervision
  • Life Skills - To support front line staff as their jobs require greater flexibility and ability to utilise ICT and to record information and communicate
  • Service Innovation - Enhancing the management skills required to deliver change and transformation, supporting professional development in the areas of procurement, contract management, and working in partnerships
  • New Ways of Working - Developing new ways to harness technology, working outside of traditional office environments, supporting cultural change

Access to the portfolio of training has been streamlined through the introduction of a Learning Management System. This online resource enables users to access the entire catalogue of available training and eLearning modules, request training and book onto courses. The tool also helps managers to capture and manage associated costs and budget information.

During the contract, training has been delivered using a variety of methods including instructorled, eLearning, and blended deliveries incorporating elements of both. Bespoke eLearning has been produced, aligned to the LCC environment and branded with its colours and logo.

leeds

Situated in the middle of the United Kingdom, with a diverse population of 750,700, Leeds is the third largest city in England and Wales and the largest employment centre in the region.

www.leeds.gov.uk

The Outcome

Over the last 12 months, QA has delivered:

  • 178 learning events
  • 3,257 days of training
  • Training to 2,311 delegates

Evaluation forms completed indicate that 97% of delegates were 'satisfied' or 'very satisfied' with the learning undertaken. During this period, the contract has achieved cost savings of 39%.

The online Learning Management System, procured through the Managed Learning Service contract, has provided a far more effective and efficient way of promoting and delivering learning to managers and staff.

Very knowledgeable, approachable and effective in imparting the learning.

Anon

Delegate Feedback | Leeds City Council

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