Business and IT training from QA
MCTSCRM11ACERT

MCTS Dynamics CRM 2011 Applications

This certification measures your ability to understand and articulate how to use, maintain and support Microsoft Dynamics CRM 2011 application including managing Microsoft Dynamics CRM 2011 marketing automation applications, Microsoft Dynamics CRM 2011 sales applications, Microsoft Dynamics CRM 2011 service management applications, and Microsoft Dynamics CRM 2011 services scheduling applications.

Overview

This exam is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2011 in their organization. The exam is also intended for service schedulers, administrators, office managers, CEOs, and consultants who want to demonstrate foundational understanding of the application functionality. To be successful in achieving this certification it is important for candidates to have a general working knowledge of Microsoft Dynamics CRM 2011 usage and of solving real-world business problems by using Microsoft Dynamics CRM 2011, Microsoft Office, Windows operating systems, Windows Internet Explorer, and the Customer Relationship Management process.

When you pass Exam MB2-868: Microsoft Dynamics CRM 2011 Applications, you complete the requirements for the following certification(s):

  • Microsoft Dynamics Certified Technology Specialist

Exam MB2-868: Microsoft Dynamics CRM 2011 Applications: counts as credit toward the following certification(s):

  • Microsoft Certified IT Professional – Applications for Microsoft Dynamics CRM 2011
  • Microsoft Certified IT Professional – Developer for Microsoft Dynamics CRM 2011

The following list includes the topic areas covered on this exam.

  • Managing Microsoft Dynamics CRM Marketing Automation Applications
  • Managing Microsoft Dynamics CRM Sales Applications
  • Managing Microsoft Dynamics CRM Service Management Applications
  • Managing Microsoft Dynamics CRM Service Scheduling Applications

Successful completion of the following courses will enable you to take the  

Marketing Automation in Microsoft Dynamics CRM 2011

Classroom
1 Day
M80290

Sales Management in Microsoft Dynamics CRM 2011

Classroom
1 Day
M80291

Service Management in Microsoft Dynamics CRM 2011

Classroom
1 Day
M80292

Service Scheduling in Microsoft Dynamics CRM 2011

Classroom
1 Day
M80293

Once you have completed the above courses you can take exam MB2-868

Microsoft Dynamics CRM 2011 Applications

Contact us for pricing options on this certification track

  • UK: 0845 757 3888
  • IRL:

Trusted, awarded and accredited

Fully accredited to ensure we provide the highest possible standards in learning

All third party trademark rights acknowledged.