With increasing pressure to produce better results with less resources, leadership and management capabilities are more important than ever. This programme develops the knowledge, skills and behaviours which are needed by highly effective people managers.

This programme duration is approximately seven months, consisting of three days facilitation-led training and two days of assignment workshops.

These workshops are highly participative, using facilitated discussion, case studies and group work. The workshops promote reflective review and encourage delegates to find opportunities to apply the learning in the workplace. Delegates are supported with an action learning-based coaching session and will complete two work-based learning assignments, which are assessed and verified by the ILM to achieve their accreditation.

Target audience

This course is designed for first line and junior managers who are seeking an industry-recognised qualification, or for experienced supervisors and team leaders wishing to improve their skills for their next management role.

Learning journey

ILM Level 3 Award in Leadership and Management Learning journey

Learning Outcomes

At the end of this course, you will be able to do the following:

  • Use different leadership styles to suit individual and groups in different situations.
  • Understand factors that will influence your choice of leadership style.
  • Have an action plan to enhance your leadership behaviours.
  • Understand the leader’s role of embedding vision, mission, and
  • values into the every-day operations.
  • Recognise the need for common sense of purpose.
  • Communicate effectively using a range of communication styles.
  • Understand the importance of team motivation.
  • Define the role of the leader in supporting and developing others.

Course outline

  • Explore different leadership styles.
  • Describe factors that will influence your choice of leadership style.
  • Explore why the different styles may have a positive or negative effect on individuals and group behaviour.
  • Assess our own leadership behaviours and potential.
  • Create an action plan to develop own leadership behaviour.
  • Define the meaning of vision, mission, and values.
  • Explore employee engagement and alignment with organisational strategy.
  • Examine a range of motivational theories.
  • Identify a range of leadership styles that will promote the growth of individuals and teams.
  • Identify a range of tools for an effective workplace coach.
  • Develop the skills to effectively identify workplace problems.
  • Discover methods to generate suitable options.
  • Address techniques for analysing options.
  • Identify methods of evaluation and review.

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.