Apprenticeship case studies

Transforming Staff Development through Apprenticeships at Capgemini

Discover how QA supported our client Capgemini to build a training solution based on Apprenticeships, spanning their organisation and enabling their teams to deliver client excellence through technical expertise.

Discover how QA supported our client, Capgemini, to build a training solution based on Apprenticeships, spanning their organisation and enabling their teams to deliver client excellence, through technical expertise.

The Challenge

The Service Delivery division of Capgemini has a critical role in ensuring seamless contract execution for their government and enterprise clients.

This is a people critical service. Ensuring that skills are up to date to meet the needs of their client's digital transformation is essential. There is also a need for a diverse and equitable workforce to meet project social mobility commitments.

For Capgemini – this posed two challenges:

  1. How do you keep 100% client billable team members upskilled and constantly learning?
  2. How do you create career progression opportunities – especially as new technology makes legacy skills redundant?

The Solution

Capgemini partnered with QA to create the Capgemini technology academy, built on apprenticeships.

This initiative covered over 7 different apprenticeship pathways ranging from Data, to Cyber Security to Project Management and AI.

It focussed on the critical roles needed to deliver client excellence, through both recruitment and upskilling.

The partnership involved:

  • Genuine Digital Applied Learning, allowing learners to study flexibly and apply knowledge on the job, remaining billable and fully focussed on clients.
  • Vendor Certification & additional value including the latest Cloud and Vendor certification across multiple vendors depending on end client need - all funded through the Levy.
  • Pan-UK Delivery covering England & Scotland. Priority career progression needs included re-skilling at legacy service centres in locations such as Inverness.
  • Flexibility and Agility – QA add additional learning as it emerges, via our Cloud Academy Learning Platform. Our 2000+ QA Portfolio courses blend commercial and funded courses as needed to maximise impact.

“The ROI on the programme has been huge – delivering £12million of tangible business benefits and savings from staff retention, project efficiencies and training value through integrated commercial training. We will be partnering with QA to scale to over 150 apprentices in 2024 across England and Scotland in Data, plus many other programmes.”

Claire Hollis,
VP – Service Delivery

The Outcome

  • Over 150 learners on programme – a community of learners upskilling together in a culture of learning and excellence.
  • An estimated £12m of additional commercial value - increased effectiveness and process optimisation, efficiency for clients, and project mobilisation effectiveness and impact. Productivity increased 35%, whilst apprentices spent 20% of their time on learning!

Redeployment of over 75 roles that would have been lost, e.g. customer service agents reskilled into tech careers and critical roles in enterprise customer projects, for a more equitable, diverse workforce

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