The need for effective training has never been greater and trainers have never been under more pressure to prove their worth. This comprehensive three-day programme gives experienced trainers the knowledge and skills they need to deliver interactive, participative, and effective training.

Target Audience

This course is for trainers who have been in the role for 6 months or more. whether delivering virtually or face to face. It provides a way for you to formalise your skills and knowledge with a credible qualification. You do not need any previous qualifications in training.

Note: Because this is a fast-track course there is around 3 hours of evening work on days one and two.

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Please see course outline - 'Part One: Getting Started (pre-requisites)'

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Assessment information


You will plan and deliver a training session that is evaluated against the TAP® training delivery assessment guidelines.


The assessment is in two parts:

  • Part one: feedback on your assessed session and action planning based on the feedback
  • Part two: after the course, you will implement actions agreed with the trainer and have them signed off by your manager. This confirmation will be sent to QA.

QA will check the submission and once confirmed, will release the TAP® Learning Digital Badge in recognition of successful course completion and application of new skills.

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Session details

Part One: Getting Started (pre-requisites)

Before the workshop, you will complete an important pre-course preparation document, which will be marked as a milestone within QA’s online platform.

You will have to:

  • Read the briefing for the course

  • Establish your goals for the course

Part Two: Three-Day Workshop

Session 1: Factors Affecting Learning

  • How training differs from presenting

  • The AGES model

  • Implications for how trainers deliver learning

Session 2: Training Session Structure

  • Get a session off to a good start

  • Be clear about outcomes

  • Set a route map for the session

  • Identify learners’ prior experience

  • Establish the benefits of the session

  • Build clear and well-structured content

  • Deliver content efficiently and interactively

  • Reinforce and consolidate key learning points

  • Review learners’ progress

  • Adapt your approach if necessary

  • Review and conclude a session

Session 3: Learning Objectives and Assessments

  • Write a clear and concise learning objective which includes the three essential elements

  • Ensure that the three elements support each other

  • Assess whether learners have achieved the learning objective

Session 4: Training Delivery Style

  • Deliver with credibility, confidence, and enthusiasm

  • Create a positive learning climate

  • Encouraging learner participation

  • Give praise and recognition to learners for their efforts

  • Use training aids effectively

  • Coach learners when necessary

Session 5: Questioning Techniques

  • Using questions to help learners generate their own insights and take responsibility for their learning

  • Using questions to check learning

  • Handling learners’ questions effectively

Part Three: Applying the learning at work

  • You will have up to one month to further develop your skills, knowledge and behaviour by applying agreed actions at work. You will have the opportunity to reflect, analyse and discuss next steps with your manager

  • You will document the process using the template we provide

Obtaining the TAP® Learning Digital Badge

QA will issue the Digital badge via Credly when you have completed part two of the assessment.

When you have completed 9 or more days of TAP® training courses and been awarded the associated digital badges, you can claim a TAP® Learning Excellence badge by writing to qa.customerservice@qa.com.

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Why choose QA

Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my Digital Badge?

Digital badges for individual courses will be issued automatically upon submission of approved learning at course completion.

Contact Us

Please contact us for more information