QA Total Learning™ is our newest and most effective way to learn.

Combining the best of digital and live learning, with access to world-class industry experts, we focus on ensuring you can apply your learning to help you drive impactful results in your workplace. What's more, our digital platform gives you the tools to track your progress and manage your own learning.

This course is for existing or aspiring change team members and managers looking to develop their change management skills, knowledge, and capability while earning an industry recognised Practitioner-level qualification in change management aligned to the Institute's Change Management Body of Knowledge (CMBoK).

Learners may be preparing to transition from a support role, or non-change-focused role, into a change management position. Alternatively, they could be experienced change and project managers looking to prove their skills, gain deeper understanding, and enhance their change management credentials by gaining the APMG Change Management Foundation and Practitioner (PCM®) certifications.

In this Total Learning course, learners will benefit from both digital and live learning to provide the best possible preparation to pass the APMG Change Management Foundation and Practitioner examinations. Learners will receive the core textbook ‘The Effective Change Manager’s Handbook’, and access to the Digital stage, which includes sample exam questions, quizzes, and a combination of video and written content.

The 3-day virtual Live event focuses on enhancing learners’ understanding of the key topics and preparing them for the Foundation and Practitioner exams. Day 1 of the Live event will focus on the Foundation-level content and conclude with the Foundation exam. Days 2 and 3 will delve deeper into the Practitioner-level content and exam techniques to enable learners to confidently progress on to the Practitioner exam.


This course is accredited by APMG International and includes the Change Management (PCM®) Foundation and Practitioner examinations.
For certified courses, we offer a Pass Pledge. We’re confident in our training, so in the unlikely event that our learners don’t pass on their first attempt, we’ll arrange a free exam resit (terms and conditions apply).

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No prerequisites are necessary for attendance, although learners would benefit from some experience of organisational change prior to attending the course.

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At the end of this course, the learner will be able to

  • recognise the drivers for change and understand the process of organisational change or transformation.
  • understand the different types of change process e.g., planned and emergent change.
  • explain the impact of change on individuals and culture within the organisation.
  • know how people react to organisational change and how to help them adapt.
  • know how to properly prepare for an organisational change initiative - such as building an effective change team and offering insights which enhance the team's performance.
  • identify the roles needed to assemble teams most likely to achieve successful organisational change.
  • plan learning activities to support change and develop strategies to keep people motivated while an organisation undergoes change.
  • identify and analyse stakeholders to understand their influence on the change.
  • keep stakeholders engaged while an organisation undergoes change by creating and implementing a communications management plan.
  • utilise a range of organisation paradigms with which to understand, support, and sustain organisational change processes.
  • apply appropriate process frameworks to optimally plan and understand organisational change.
  • detect an appropriate framework to use as the basis for the creation of a change management plan.
  • be motivational in ways that are empathetic towards peoples' roles and personalities.
  • establish appropriate governance structures.
  • prepare for large facilitated workshops to encourage meaningful dialog with those affected by the change.
  • establish a clear framework of roles, skills, and activities through which leaders can support and sustain the change process.
  • design change that really does become the new business as usual.
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Course Outline

This Total Learning course consists of three stages:

  • Digital stage – up to 20 hours, completed over a minimum of 4 weeks
  • Live event – 3 days (1-hour Foundation exam takes place at the end of the first day of the Live event)
  • Exam – 2 hours 30 minutes (Practitioner exam takes place at the end of the final day of the Live event)

Digital stage

The Digital Learning is valid for 3 months from the date of the kick off session

During the Digital stage, learners will work through online content exploring the APMG Change Management syllabus through a series of modules.

The Foundation-focused Digital modules include:

  • Foundation course introduction
  • Overview of APMG Change Management
  • Change and the individual
  • Change and the organisation
  • Communication and stakeholder engagement
  • Change management practice
  • Exam practice
  • Live Readiness Check

The Practitioner-focused Digital modules include:

  • Practitioner course introduction
  • Change and the individual
  • Change and the organisation
  • Communication and stakeholder engagement
  • Change management practice
  • Exam practice
  • Live Readiness Check

Live event

During the 3-day virtual Live event, learners will work individually and in teams to consolidate the APMG Change Management foundation and practitioner theory through practical, exam-focused activities. The facilitator will use Miro to create a digital workspace environment, enabling a collaborative and interactive learning experience.

Live Day 1: (Foundation focus)

  • Introductions and Digital stage review
  • Stages of transition
  • Individual differences
  • Organisational metaphors
  • Planning and change
  • Change impact, risk, and continuity
  • McKinsey 7-S model
  • Gap analysis
  • Stakeholder impact assessments
  • Change severity assessments
  • Exam practice and preparation
  • Foundation exam (40 minutes)

Live Day 2: (Practitioner focus)

  • Introductions
  • Scenario exploration
  • Practical activities exploring the application of change management
  • Ongoing exam practice
  • Session close

Live Day 3: (Practitioner focus)

  • Introductions
  • Practical activities exploring the application of change management (continued)
  • Ongoing exam practice
  • Exam preparation and next steps
  • Practitioner exam (2 hours 30 minutes)


During the Live stage, learners will complete the APMG Change Management Foundation and Practitioner examinations. Both exams will take place during the scheduled event and will be invigilated via an online exam platform.

Note: Photo ID is required to take these exams.

About the Foundation exam:

  • 40 minutes
  • 50 questions/marks
  • Closed book
  • Multiple-choice questions
  • 50% pass mark

About the Practitioner exam:

  • 2 hour 30 minute exam
  • 4 questions/80 marks
  • The practitioner exam includes 4 questions, each question is subdivided between 4 or 5 parts focusing on different topics within that question’s syllabus area
  • Each question is worth 20 marks, making a total of 80 marks for the paper
  • Open book
  • Scenario based
  • Multiple-choice questions, multiple response, matching, assertion/reason
  • 50% pass mark
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QA Total Learning™

Our most effective way to learn.

  • Flexible learning
  • Higher pass rates
  • Better workplace outcomes

Learn more about Total Learning

Special Notices

Note: This course is in development and therefore some of the content may be subject to change.

Dates & Locations

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All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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