Jane joined QA in 1998, training Microsoft Office and specialising in graphics, web design and project management software. Jane is a Microsoft Office Specialist in Office 97-2019/365, holds TAP and TPMA assessor certificates, and is a Prince2 Practitioner. She is an award-winning trainer coming second in the LPI’s Trainer of the Year awards in 2003.

As Head of Digital Productivity & Office Applications, she leads a team of 19 trainers and is responsible for developing and directing QA’s end-user applications training. Working to develop new courses and course materials, she is a key contact for engaging in complex bespoke programmes. Jane also works with QA trainers and associates to assess and develop their delivery skills.