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Overview
This course explores ServiceNow applications and how they are defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course continues on by examining reporting. It examines how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist followed by data hygiene and the importance of maintaining the system humming, which also provides better user experience. The course wraps up by reviewing ServiceNow integrations with many third-party applications and data sources.
Prerequisites
- ServiceNow Administration Fundamentals
- Instructor-Led, or
- On Demand
- Fundamental administration core concepts
- Application Navigator
- Form configuration
- List configuration
- System settings
- Update Sets
- 2-3 months ServiceNow administration experience
- JavaScript experience
Who Should Attend
This course is designed for ServiceNow System Administrators who are wanting to take their skills to the next level and learn advanced platform administration techniques.
Delegates will learn how to
- Identify ServiceNow applications and application components
- Explain the difference between application configurations and customizations
- Describe best practices for reporting efficiencies within the ServiceNow platform
- Debug and troubleshoot various instance scenarios
- Identify various factors affecting performance
- Recognize different data paths into the ServiceNow platform
Outline
Day 1
Module 1: Application Data Management
Topic: Application Data Management
- Lab 1.1.1 Configurations and Update Sets
Topic: Data Population Continued
- Lab 1.2.1 Clone an Instance
Topic: Data Searching
- Lab 1.3.1 Create a Database Index
Module 2: Development and Debugging
Topic: Development
- Lab 2.1.1 Working with code
Topic: Debugging
- Lab 2.2.1 Session Debug
Topic: Debugging Continued
- Lab 2.2.2 Scripts - Background and Fix Scripts
Topic: Debugging Continued 2
- Lab 2.2.3 Script Debugger
Module 3: Platform Analytics
Topic: Database Views
- Lab 3.1.1 Create a Database View
Topic: Data visualization overview
- Lab 3.2.1 Create a visualization from a database view
Topic: Dashboards
- Lab 3.4.1 Configure and schedule a dashboard
Day 2
Module 4: Integrations
Topic: Integrations Overview
- Lab 4.2.1: Web Services
Topic: Web Services REST continued
Topic: Direct Web Services and Scripted Web Services
- Lab 4.5.1 Integration Hub
Module 5: Access and Security
Topic: Authentication, Authorization, Hardening
- Lab 5.1.1 Exploring Allow and Deny ACLs
Module 6: Platform Optimization and Maintenance-Data
Topic: Data Hygiene and CSDM
Topic: Common Service Data Model
Module 7: Platform Optimization and Maintenance - Instance
Topic: Performance Factors
Topic: Instance Maintenance
- Lab 7.2.1: Explore Instance Scan
Topic: Releases and Upgrades
- Lab 7.3.1: Upgrades and Calculations
Frequently asked questions
How can I create an account on myQA.com?
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.