Overview
Stakeholder complexity is increasing across today’s digital environments. This ICAgile-accredited micro-credential equips learners to use AI tools to navigate stakeholder dynamics with greater clarity and speed. Participants will learn how to triage input, identify patterns, and tailor communications using generative AI, while maintaining trust, transparency, and human oversight. The course emphasises ethical AI use, helping leaders build credibility and extract insight from complex feedback and data.
Prerequisites
Learners should have:
- Completed Foundations of AI (ICAgile ICP-FAI), or have equivalent knowledge of generative AI tools and capabilities.
Target audience
This course is ideal for:
- Product leaders, business analysts, agile coaches, change leads, and managers working with diverse or high-stakes stakeholder groups
- Professionals aiming to improve communication and decision-making through responsible AI use
- Teams operating in complex environments where alignment and stakeholder engagement are critical
Delegates will learn how to
By the end of the course, participants will be able to:
- Identify, categorise, and prioritise stakeholders using AI-assisted methods
- Analyse stakeholder feedback to extract meaningful signals and reduce noise
- Apply pattern recognition and sentiment analysis to uncover contradictions and emerging insights
- Use AI tools to craft tailored communications aligned with stakeholder expectations
- Balance AI-driven efficiencies with ethical considerations to preserve transparency and trust
- Navigate organisational politics while supporting human decision-making and leadership integrity
Outline
The stakeholder storm: navigating overload and distraction
- The changing landscape of stakeholder management
- Risks of misalignment and communication fatigue
- Introduction to stakeholder triage and information overload
From noise to clarity: triaging and clustering input with AI
- AI approaches for stakeholder segmentation
- Techniques to separate signals from noise using LLMs
- Applications of clustering.
Understanding signals: patterns, sentiment, and contradictions
- Analysing tone, intent, and emotional weight
- Detecting emerging issues and feedback loops
- Managing conflicting inputs across teams and hierarchies
From insights to influence: tailoring communications with AI
- Testing content for different audiences
- Maintaining transparency and message integrity
- Using dashboards and summaries for stakeholder-specific communication
Ethical boundaries: transparency, authenticity, and trust
- Limits of automation in human communication
- Mitigating bias and safeguarding trust
- Governance frameworks and human oversight
- Case studies on responsible AI use in stakeholder contexts
Exams and assessments
Participants will be assessed through:
- Practical exercises and scenario-based activities
- Application of AI tools in stakeholder case studies
- Completion of the course earns the ICAgile AI for Stakeholder Management badge (micro-credential)
Hands-on learning
The course includes:
- Guided walkthroughs of AI tools for clustering, sentiment analysis, and content generation
- Simulations based on real-world stakeholder scenarios
- Group sessions and instructor feedback to refine communication strategies
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.