
AWS Cloud Support Specialist Level 3
The AWS Cloud Support Specialist apprenticeship equips learners with an essential foundation in cloud computing, preparing them for first-line IT support roles specialising in AWS and cloud management.
Trusted by 4,000+ organisations













Why choose our AWS Cloud Support apprenticeship?
Cloud support powers innovation, secure scaling, and resilient infrastructure
This programme equips your organisation with core skills to specialise in cloud systems, resolve IT issues efficiently, and drive agility and operational excellence
- Develop future-ready cloud specialists
- Enhance IT performance and responsiveness
- Secure and optimise cloud infrastructure

Programme Overview
- Details of standard: Information Communications Technician
- Total cost: £15,000
- Programme duration: 17 months
- Live instructor sessions: 14 days
Entry requirements
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Learner journey
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Modules | 13 months
- Module 1: Core IT Principles (9 weeks)
- Module 2: Core Cloud and Networking Principles (9 weeks)
- Module 3: Operating System Fundamentals (15 weeks)
- Module 4: Advanced IT Principles in AWS Cloud and Workplace Administration (15 weeks)
EPA | 4 months
Professional discussion
Project report with presentation
Optional Certification
- AWS Certified Cloud Practitioner: CPP
Qualification
IfATE ICT3 Qualification Award
Job roles
This programme is suitable for multiple roles, such as:
- First-Line Support
- Help-Desk Support
- IT Support Officer
- Cloud Technician
- Communications Technician
- Cyber or Security Support
- Data Centre Support Technician
Funding
There is no cost to you as an apprentice. Apprenticeships are fully funded through your employer.
If you are an employer, the maximum funding for this programme is £15,000. Expenses for travel to QA centres should be covered by the employer.
Find out how your organisation could benefit from the Apprenticeship Levy.
Tools and technologies
Apprentices will learn to use a variety of tools and technologies, including:
Cloud Platforms
- AWS
- Azure
- GCP
Security
- Firewalls
- Intrusion Detection Systems (IDS)
- Vulnerability Scanners
Networking
- Cisco Packet Tracer
- Wireshark
Development
- Visual Studio Code
Collaboration
- Slack
- Teams
Digital by Design
Our market-leading approach accelerates skill development and achievement through our Discover, Practise, Apply methodology, ensuring that both learners and employers are fully supported throughout their programme.
Leveraging QA’s learning platform, learners follow a development path focused on their job role.
Learners come together for instructor-led training sessions, practising their skills through hands-on labs and sandboxes in a safe environment.
These learnings are applied through work-based activities at key and sequenced stages, supported by Digital Learning Consultants.
What our learners say
“The opportunity to ‘learn while you earn’ is fantastic and being thrown into the deep end of a working environment allowed me to pick up everything I needed to for my studies, make mistakes, learn from them and ultimately, complete my course to a high standard.”
“The apprenticeship has massively helped round out my ability both technically and professionally. Through some of my apprenticeship classrooms I learned about platforms such as Azure, and unlocking the use of these platforms enabled me to do my job at a much higher standard.”
Related programmes

Become an Apprentice
Your first step is to apply for one of our apprentice jobs.
Apply for one of our apprentice roles by exploring current vacancies. By visiting our Apprenticeship platform you can explore, filter, and find the perfect opportunity to kickstart your career.


Upskill your entire team
Build skills, unlock potential
Recruit or train apprentices with our customised solutions. From identifying skill gaps to delivering training, we provide end-to-end support to help your team grow and achieve faster results.

Become an apprentice
If you're an individual interested in starting an apprenticeship, you can get in touch with us via our Apprenticeship platform.
Find an apprentice
Contact us today via the form below or give us a call.