Overview
This two day course bridges ITIL theory and real environment practice specifically for Change Enablement. Participants will work with an instructor through tools, considerations, and actionable steps to implement, improve or assess the Change Enablement (Change Management) practice in their organisation.
Prerequisites
An ITIL® 4 Foundation certificate is preferred, although a basic understanding of ITIL will also be sufficient.
Target audience
This course is suitable for anyone responsible for or interested in change activities within their organisation—regardless of role or structure.
Delegates will learn how to
Participants will be equipped to:
- Clarify the vision and metrics trail for change
- Assess current state through change models, authorities, baselines, and value streams
- Define future state via business cases, SMART objectives, success measures, and authority structures
- Plan the journey with improvement plans, communication, KPIs, roles, and interfaces
- Execute change planning and monitoring (including stakeholder engagement)
- Validate outcomes through scorecards, reviews, benefits realisation, and baselines
- Sustain momentum with new authorities, evolving value streams, and iteration
Outline
What’s the vision
- Vision to metrics trail
- Purpose of change
- RACI
Where are we now
- Change models
- Change authorities
- Change schedule
- Value streams for changes
- Baselines
Where do we want to be
- Business cases
- SMART objectives
- Success measures
- Change authorities
How do we get there
- Change models
- Shift left
- Improvement plans
- Change Advisory Board (CAB)
- KPIs / CSFs / PSFs
- Stakeholders and communication planning
Take action
- Change planning
- Roles
- Observing and monitoring progression
- Interfaces
Did we get there
- Scorecards
- Change reviews
- Benefits realisation
- Value stream baselines
How to keep the momentum going
- Planning next cycles
- New change authorities
- Improved value streams
Exams and assessments
This course does not include formal assessments. Shape
Hands-on learning
Learners will engage in:
- Facilitated exercises mapped to each phase in the continual improvement model
- Tool application (e.g. mapping value streams, change models, communications plans)
- Small group scenario work to simulate change enablement decisions
- Peer review and discussion of outputs
- Reflection on how to apply course techniques in participants’ own contexts
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.