Overview
This course is an ITIL Extension Module. For more detailed information on the ITIL Master Pathway, please navigate to the bottom of this page.
A three day course designed for people wanting to expand their knowledge in the practice of Business Relationship Management. This course is ideal for those people or organisations seeking knowledge about the practice and benefits of Business relationship management. This course IS NOT for those people who are actively employed as, or seeking employment as a Business relationship manager. Those people should be pointed towards the APMG Business Relationship Management Practitioner course. This ITIL course is focussed on the practice (subject of) Business relationship management rather than the ‘how to’ of Business relationship management.
There is 90 minutes, closed book, multiple choice examination associated with this course. This exam is virtual and can be booked at a time of the delegates choosing and will be invigilated virtually by PeopleCert.
The exam can be booked anytime after 3pm on the last day of the course.
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certification is required.
Target audience
This course is suitable for:
- Professionals or organisations seeking to understand the BRM discipline
- Individuals involved in aligning IT services with business strategy
- Delegates working toward the ITIL Practice Manager designation
- Stakeholders aiming to improve value delivery through service relationships
Note: This course is not intended for individuals currently employed as or seeking employment as Business Relationship Managers. Such individuals should consider the APMG Business Relationship Management Practitioner course instead.
Delegates will learn how to
By the end of this course, learners will be able to:
- Understand the key concepts of Business Relationship Management
- Understand the BRM value streams and processes
- Know how to develop the BRM capability in an organisation
- Know how to apply the BRM models and techniques
- Understand BRM roles, skills, and organisational solutions
- Understand how information and technology supports and enables BRM
- Understand the role of partners and suppliers in BRM
Outline
Introduction to Business Relationship Management
- Overview of the BRM practice and its purpose within ITIL
- The role of BRM in co-creating value with stakeholders at strategic and tactical levels
Value of BRM within the service value system
- The BRM practice in the context of ITIL’s four dimensions
- Relationship to the Information and Technology, and Partners and Suppliers dimensions
Capabilities of the BRM practice
- Core capabilities required for an effective BRM function
- Key stakeholder identification, analysis, and engagement approaches
- Continual improvement of stakeholder relationships
BRM roles, skills, and organisational design
- Typical roles and responsibilities in BRM
- Knowledge and skills associated with effective BRM practitioners
- Organisational models and support structures for embedding BRM
Models, techniques, and tools
- Commonly used BRM models and techniques
- Supporting metrics for measuring BRM outcomes and maturity
- Overview of how to apply the ITIL Maturity Model to assess BRM capability
Knowledge sharing and collaboration
- Opportunities for learning from peers during the course
- Practical examples and case-based discussions to reinforce understanding
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 26 out of 40 (65%)
- The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course
From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
Hands-on learning
Delegates will benefit from:
- Engaging case studies focused on stakeholder management
- Guided analysis of BRM frameworks and organisational scenarios
- Group exercises exploring service relationships and value creation
- Opportunities to network and share experiences with peers
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
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If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.