The Azure Cloud Support Specialist’s role is desk based, resolving system user queries and resolving faults in a helpdesk environment. When a cloud based or on premise system fails the business would contact an Azure Cloud Support Specialist to report the problem and either get it fixed or escalated to an engineer.
The Azure Cloud Support Specialist would be expected to rectify or escalate faults rapidly in order to reduce the impact on the internal or external customer.
Azure Cloud Support Specialists need:
- Strong technical skills
- A methodical, step-by-step approach to resolving issues
- Business skills like effective communication, teamwork and task/time management
- The adaptability to do a range of work—sometimes complex and non-routine in different environments
- The ability to work under direction, use discretion and determine when to escalate issues
Job roles this programme is a great match for:
- Desktop Support Engineer
- First and Second Line Helpdesk Support
- Technical Support Analyst
- Infrastructure Technician
Entry Level Requirements
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Experience (if the learner can’t meet the qualification requirements):
- Those working in the Tech Industry e.g. having 6 months plus of experience working in any IT position or 1 year plus work experience in any other profession or sector and able to demonstrate working towards Level 2 in Maths and English.
Our apprenticeship programmes
This apprenticeship programme is part of a wider offering, ranging from Level 3 apprenticeships all the way to Level 7 Masters degrees.
Frequently asked questions
How do apprenticeships work?
You’ll spend most of the time working (80% in fact). You’ll complete work projects – doing all the things you’re learning, right away on the job. The rest of the time, you’ll be learning. In lots of different ways.
You can take your career and knowledge progression as far as you want to go with our apprenticeships – even up to gaining a Master's degree.
Who can do an apprenticeship?
For most apprenticeships, you need to be aged 16 and over, be eligible to live and work in the UK and have three to five GCSEs.
Maths and English are important skills for any career, so you’ll need to have them under your belt. Here’s where it gets a bit technical. You’ll need to (at least) have Functional Skills qualifications at Level 2 in Maths and English. Don’t worry, we’ll check your qualifications for you when you apply and explain.
But, even if you don’t have them yet – all is not lost. You can complete them during your QA apprenticeship.
Each apprenticeship has different entry requirements. Check the one you’re interested in to see if you’re a match.
Who will support me on my apprenticeship?
You'll have a whole team behind you. We'll help you get the most out of your apprenticeship.
- Skills coach
- Classroom tutors
- Your line manager
- Learner services team
What will happen after I apply?
We’ll get in touch if it looks like you’re a match for the apprenticeship job. First, we’ll call to get to know you better. Tell us what you’re about, what your goals are. We’ll also get your details.
You’ll get a link to upload some important documents – to check you can do the apprenticeship you’ve applied for (proof of right to work in the UK, your qualifications etc.). Don’t worry, it won’t take long.
When we have these, we’ll call on WhatsApp to check your ID.
Next, you’ll get a link to complete your profile. This bit is important – your profile is your opportunity to tell potential employers a bit about you. Your skills. Your passion. Why you want this apprenticeship.
We’ll keep in touch about the apprenticeship job you applied for. If any others come up that we think you’d like, we’ll let you know. If you’re keen, we’ll help you prep and we’ll set up that interview.
If all goes well... you’ll get the job. Then you just need to start planning for your first day. Hey presto.
If you’re applying for a job with one of our larger employers, you might be invited to an assessment day – or they might have other special steps to take. Don’t worry, we’ll give you all the details.