Why choose our AWS Cloud Support Specialist L3 programme?

The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management.

An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.

The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:

  • Understand how to carry out a methodical approach to problem-solving
  • Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
  • Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
  • Gain a fundamental understanding of operating system concepts in cloud-based environments
  • Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools

Tools and technologies learned

Learners will learn to use AWS.

Why choose QA

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Tech careers started or enhanced through apprenticeships

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Success rate for learners on a QA apprenticeship

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5 minutes

Response time to learner queries

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Under 24 hours

Feedback provided on learner submissions

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Applicants apply to our apprenticeship programmes every year

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Highest overall pass rate

Among UK tech training providers

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Gold Award

Best Use of Blended Learning at the Learning Tech Awards 2020

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Committed to social mobility, diversity and inclusion

Key partners include Barnardo's, Stemettes and Code First Girls


of QA apprentices go straight into full-time jobs

2.1 million

jobs in the digital economy


average skilled digital salary

AWS Cloud Support Specialist Level 3 programme overview

Learners benefit from a flexible and blended learning journey, helping them apply cloud solutions to a range of real-life scenarios – gaining valuable workplace skills faster.

The typical duration of the AWS Cloud Support Specialist Level 3 programme is 13 months, plus a 4-month end-point assessment. View the modules in order below, including Core IT Principles, Core Cloud & Networking Principles, Operating System Fundamentals, AWS Cloud, Modern Workplace Administration & Advanced IT Principles.

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Download programme guide Download flyer

Entry requirements

The entry requirements for this programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

*Please see the programme guide for full entry requirements

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Looking to become an apprentice?

Your first step is to apply for one of our apprentice jobs.

Start by clicking here and choose the relevant filter to see our current vacancies:

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We can work together to help recruit tech and digital apprentices or help reskill your existing workforce and provide your business with the in-demand tech skills you need.

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