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Application Development Fundamentals
- Categories:
- Infrastructure and Networking
- Level:
- Fundamentals
- Code:
- QASNADFAA
- Exam:
- Not Applicable
Overview
This handson course provides training and lab work to support custom application development in ServiceNow. Attendees will build a loaner equipment application by working through a checklist of considerations for application creation, including decisions such as creating an application table vs. extending an existing table, and determining how users will interact with the application.
Prerequisites
- Welcome to ServiceNow
- Scripting in ServiceNow Fundamentals - live class or on demand class.
- Hands-on experience working in ServiceNow. There are lab exercises in this class that require learners to navigate proficiently within ServiceNow.
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
3 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
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Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
- Design an application table.
- Create and implement forms and views.
- Manage application business logic with scripts.
- Control access to the application and its records.
- Send notifications to stakeholders and collaborators.
- Automate applications using Flow Designer.
- Integrate to ServiceNow and public web services.
- Provide access to applications using the Service Catalog.
- Test the application manually and automatically.
- Install/uninstall applications using the Application Repository.
Course outline
Course Flow
Module 1 Application Development overview (no labs)
Objectives
Define application development, evaluate if an application is a good technical fit with the platform, discuss customer application success examples, compare global scope vs private scoped applications, identify a high- level overview of the application to be built during class, and recognize the skills needed to successfully develop applications in ServiceNow.
Module 2 Application analysis and design
Objectives
Analyze and discuss application design key points, discuss design considerations, design database schema, determine application interface and device(s), and review the Application development checklist.
Labs
- Lab 2.2.1 The Loaner Request application
Module 3 Create application and modules
Objectives
Explore various ServiceNow application development tools, use ServiceNow Studio to create an application, explore table schema and existing business logic, use ServiceNow Studio to further develop your application, create application menus, modules, and files, and link an application to the source control repository.
Labs
- Lab 3.2.1 Create an application
- Lab 3.3.1 Create application files
- Lab 3.4.1 Link the Loaner Request application to a source control repository
Module 4 Application Forms
Objectives
Create and modify tables, design and create forms, work with Views, write, test, and debug client-side and server-side scripts, publish to update set, and publish to the application repository.
Labs
- Lab 4.1.1 Working with fields and views
- Lab 4.2.1 Create a UI Policy
- Lab 4.2.2 Scripting
- Lab 4.3.1 Publish to update set
- Lab 4.3.2 Publish to the application repository
Module 5 Controlling Access
Objectives
Control user access to applications, menus, modules, records, and fields. Control script and web service access to application records. Control ability to create application artifacts from out-of-scope applications.
Labs
- Lab 5.1.1 Configure application security
- Lab 5.2.1 Set application access [Optional lab]
Module 6 Automating Work
Objectives
Use Flow Designer to automate processes, create application properties, use a Scheduled Script Execution to send email, and generate events for overdue records.
Labs
- Lab 6.1.1 Flow Designer
- Lab 6.2.1 Create application properties
- Lab 6.3.1 Scheduled Script Execution and email
- Lab 6.4.1 Script include
Module 7 Importing and integrating
Objectives
Import records from an Excel file and use web services to integrate to an external data source.
Labs
- Lab 7.1.1 Import records from an Excel spreadsheet
- Lab 7.2.1 Web service consumer
- Lab 7.2.2 Publish the updated app to the application repository
Module 8 Test with Automated Test Framework (ATF)
Objectives
Review the software testing lifecycle and explore different testing options.
Labs
- Lab 8.1.1 Automated Test Framework
Module 9 Additional application development topics
Labs
- Lab 9.1.1 Service Catalog user interface: Create a record producer to serve as the Loaner Request application user interface instead of a form.
- Lab 9.1.2 Enhancing the Service Catalog user interface: Enhance the Loaner Request record producer user interface with a Catalog UI Policy to make the ‘Other’ field visible and mandatory only when needed.
- Lab 9.1.3 Publish the Loaner Request app to an update set: Publish the Loaner Request application to an update set and view the published files.
- Lab 9.2.1 [Optional lab] Outbound REST message: Configure your Loaner Request application to be a consumer using an Outbound REST message.
Good to know
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