Stakeholders come in many different shapes and sizes – they might be customers, users, managers or colleagues and you need to manage and collaborate with them effectively to maximize the value of your product.

This course will help you identify who your stakeholders are, what they’re interested in, what they need from you and your product, and how they might be able to help you out.

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There are no specific pre-requisites to study this course.

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After completing the Stakeholder Engagement in an Agile Environment course, you will be able to:
  • Identify your stakeholders and understand your role in engaging with them;
  • Categorize your stakeholders and create meaningful personas; and
  • Define the stakeholder involvement in the Scrum process through the Product Vision, Product Roadmap and Sprint Goals.
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Module 1 – Knowing Your Stakeholders

  • Identifying your stakeholders
  • The Scrum Master’s and Product Owner’s Roles

Module 2 – Engaging with Your Stakeholders

  • The Stakeholder Engagement Cycle
  • Categorizing stakeholders
  • Creating Personas

Module 3 – Engaging Stakeholders Through the Scrum Process

  • The Product Vision
  • Communicating the vision
  • The Product Roadmap
  • The Sprint Goal
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Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

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If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

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Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

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When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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