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Supporting and Troubleshooting macOS
- Categories:
- Infrastructure and Networking
- Level:
- Intermediate
- Code:
- MACOSST
- Exam:
- Not Applicable
Overview
This 5-days, hands on course will provide learners with an in-depth exploration of the Apple operating system - macOS. Using a mixture of trainer-led presentations and hands-on exercises, learners will set their computers up from scratch; configure settings and explore the latest features; and learn how to troubleshoot and resolve problems.
Prerequisites
Some knowledge of macOS would be ideal but not necessary.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
5 Days instructor led course
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
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Find out more about the course:
Learning outcomes
- Install, deploy and configure macOS
- How to manage differ user accounts in macOS
- Understand and configure built-in security features
- Managing the macOS file systems
- Configure and troubleshoot macOS networking
- How to manage macOS with Mobile Device Management solutions
- Installing and troubleshooting applications
- macOS peripheral management
- Manage and troubleshoot the boot process
Course outline
Installing, deploying and configuring macOS
- Installing macOS on a new Mac
- Deployment options for macOS
- Using internet recovery to rebuild a Mac
- Reinstall macOS from installer app
- Using beta versions of macOS via Apple Seed for IT
- Understanding System Preferences on macOS
- Configuring macOS Content Caching
Managing users
- Understanding macOS user types
- Creating local Admin users
- Creating local Standard users
- Resetting local passwords
- Binding macOS to Microsoft Active Directory
- Logging on with network user accounts
- Authenticating to Microsoft Azure Active Directory
macOS security
- Understanding macOS Keychain
- macOS Permissions
- Using macOS Find My options
- Managing Activation Lock
macOS file systems
- Understanding Apple File System (APFS)
- Managing macOS File Vault
- Managing external volumes
Managing and troubleshooting network configurations
- Configuring macOS network settings
- Using Terminal commands to manage network configurations
- Troubleshooting macOS network issues
Managing macOS with Mobile Device Management
- Understanding the role of Mobile Devices Management in macOS
- Installing Profiles for device management
- Troubleshooting device enrolment issues
Installing and troubleshooting apps
- Installing apps from the App Store
- Understanding Rosetta Stone 2 role in running Intel Apps
- Installing Intel apps on a Mac with Apple silicon
- Installing iOS/iPadOS apps on a mac with Apple silicon
- Troubleshooting apps on macOS
Peripheral management
- Understanding System Extensions
- Using Activity Monitor to troubleshoot apps
Troubleshooting the macOS boot process
- Understanding the Intel Mac boot process
- Understanding the Apple silicon boot process
- Troubleshooting boot issues
Good to know
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