Overview

Congratulations on your new role!

Understandably you want to hit the ground running but may feel unsure how to do a really great job. Many people in your situation feel the same way.

Common concerns we hear include:

  • How will I know what to focus on to be a successful manager?
  • How will I build trust with my new team?
  • How will I get the best out of individuals and produce a high performing team?
  • How will I know I am doing a good job?

Management positions often come with little guidance.

This highly interactive workshop uses tried and tested approaches to give managers the essential skills they need.

We want to help you make your new role a success.

Target audience:

This course is aimed at those aspiring or new to a supervisory or first line management role. Managers who have been in post for up to 12 months but have had no formal training will also benefit.

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Prerequisites

Delegates will be required to complete a mandatory online Belbin® assessment and to capture their thoughts on being a manager prior to attending the workshop.

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By the end of the course you will be able to:

  • use essential management tools to achieve great results
  • engage, motivate and develop your team
  • avoid the potential traps you could fall into
  • recognise and overcome likely challenges you will face
  • identify opportunities for quick wins
  • demonstrate what effective management looks, sounds and feels like
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What will the course cover?

•Leadership versus management
•Stages of team development
•Team roles
•Building trust
•Styles of leadership
•How people learn
•The manager's role in learning
•What motivates people
•Goal and objective setting
•Delivering effective feedback
•The transition curve
•Two in-depth case studies to test learning

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Dates & Locations

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please contact us for more information