Overview
Many people completing the ITIL 4 Foundation course ask where they can go next to gain insight, assistance, and tools to enable the practical application of the ITIL practices in their real environment.
This set of Practical Application courses are designed to meet that demand. In these courses attendees/learners will spend two days with an instructor talking through the practical application and delivery of a specific practice.
This course is focussed upon Service Level & Supplier Management. Whether in a public or private enterprise, whether you work in a new agile company, or your company is structured more traditionally Whether your focus is profit, health, societal improvement or safeguarding the nation, everyone requires the ability to change, accept change and deliver change. This course provides you with the skills, the insight and even some of the tools required to be successful in improving, implementing, or assessing Service Level Management (or supplier management) practice in your organisation.
Prerequisites
An ITIL 4 foundation certificate holder is preferred, however a rudimentary familiarity with ITIL is sufficient.
Target Audience
This is designed for people who want practical experiences in the subject matter rather than a qualification. It is targeted at people working within the SLM and supplier management areas in an organisation.
Outline
This course follows the ITIL continual improvement model in its delivery but has a 100% focus upon Service Level & Supplier Management. Providing activities, tools, and consideration points for the practice throughout.
The first day consists of a brief ITIL overview followed by a day on SLM and the processes involved. The 2nd day will be spent looking at supplier mgmt. These will include the processes we will use in these topics, activities to ensure we have hands on experience on the course and a take away toolkit with relevant templates to be used in the future.
It allows delegates to meet like minded people, share experiences and learn from each other whilst also taking onboard the best practice advice and guidance provided by the instructor.
Frequently asked questions
See all of our FAQsHow can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.