Overview

Coaching and mentoring managers is essential for the development of a high performing, collaborative business. Establishing a core of effective managers who can develop staff and communicate strategy effectively so staff know what is expected of them and feel supported, is pivotal to successful competitive businesses.

Modules covered:

Understanding the Skills, Principles and Practice of Effective Coaching and Mentoring within an Organisational Context

Undertaking Effective Coaching or Mentoring within an Organisational Context

Reviewing Own Ability as a Coach or Mentor within an Organisational Context

ILM Credits: 16

The workshops and supervision tutorials are highly participative, using facilitated discussion, brief presentations, coaching practices and feedback. The workshops promote reflection and improvement, and encourage delegates to find opportunities to apply the learning in the workplace. Delegates are supported with action learning based coaching sessions and will complete:

  • A minimum of 18 hours of coaching with a minimum of two, and maximum of three, coachees throughout the programme
  • A 5,500 word Assignment
  • A Portfolio of the documentation from your 18 hours of coaching sessions
  • A Reflective Journal covering your development as a coach throughout the programme

Your written submissions are assessed by ILM.

Workshop and tutorial attendance, as well as written submissions are mandatory.

Target Audience

This programme is for managers with significant responsibility for coaching and mentoring as part of their day-to-day role, learners planning to move into a development role and those wishing to start a career as a freelance coach or mentor.

Learning journey:

Read more

Prerequisites

An understanding of the basic fundamentals of coaching and a minimum of 1 year's coaching experience in the workplace.

Read more

Learning Outcomes

At the end of this course you will be able to:

  • Apply coaching and mentoring best practice to the benefit of managers in your direct organisation
  • Understand and apply the fundamentals of coaching ethics in line with the European Mentoring and Coaching Council (EMCC) principles
  • Create an effective contract and effectively scoped framework for your coaching sessions
  • Use effective diagnostic and assessment tools
  • Overcome barriers to coaching and establish trust and credibility with your coachees
  • Practise effective listening and elicitation/questioning skills
  • Utilise established coaching models and frameworks
  • Create an effective coaching diary and coaching records
  • Respond effectively to feedback for continuous improvement
Read more

Outline

This programme will:

  • Examine the purpose and benefits of workplace coaching
  • Explore how coaches should contract and manage the confidentiality and ethics of coaching
  • Explain the roles and responsibilities of an effective workplace coach
  • Identify the range of behaviours and characteristics of an effective coach
  • Explore managing the coaching process, agreeing goals and following simple coaching models and frameworks
  • Identify a range of tools and techniques (including diagnostic tools and those exploring learning preferences)
  • Examine the purpose and structure of maintaining effective basic coaching records (documentation)
  • Provide tools for overcoming a range of barriers to coaching
  • Provide supervision and feedback for coaching improvement
Read more

Why choose QA

Special Notices

This course includes submission of assignments. Marking of each assignment is included within the cost of the course along with two free re-submissions but should delegates refer on their assignment more than twice then re-marking will then incur an additional charge of £25 per submission.

Frequently asked questions

See all of our FAQs

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

Learn more about our Virtual Classrooms.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Contact Us

Please complete this form and we'll be in touch

Please enter a date or timescale
Please type in a preferred location or region...