Let’s make it work for you
Overview
This interactive 90-minute session introduces the core principles of effective leadership and helps learners understand how leadership differs from management in everyday work. Through guided reflection, simple tools, and realistic scenarios, participants explore the mindsets, traits, and behaviors that strengthen leadership impact, especially when navigating pressure or uncertainty. The session focuses on practical application, giving learners the chance to test leadership responses, recognize common pitfalls, and build confidence in choosing when to guide, when to support, and when to adapt. By the end, learners have a clearer sense of what effective leadership looks like and how to apply it consistently in their role.
Prerequisites
Participants should have:
- An interest in developing leadership capability, either as a new or aspiring manager.
- A willingness to participate actively in discussions and short exercises.
- No prior leadership training required.
Target audience
Aspiring leaders or professionals transitioning into their first leadership roles.
Learning Objectives
By the end of this course, learners will be able to:
- Recognize the difference between leading and managing, and when each is needed.
- Identify the qualities and mindsets that strengthen or limit effective leadership.
- Apply leadership behaviors to real scenarios in your daily work.
What will the course cover?
- Leadership vs management: What separates leadership from management and why the difference shapes how people work and make decisions.
- Leadership mindset and traits: Mindset shifts and core traits such as clarity, empathy and adaptability that strengthen effective leadership
- Everyday leadership in action: Realistic scenarios where learners test leadership behaviors and build awareness of when to guide, listen or adapt.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Interactive activities to explore ideas, test thinking, and apply concepts
- Group work to examine real situations, compare perspectives, and experiment with approaches
- Expert instruction to introduce key principles, demonstrate methods, and guide realtime refinement
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.