Overview
Influence is one of today’s most valuable workplace skills, essential for collaboration, trust and achieving results at every level. This interactive 90-minute session introduces practical ways to communicate clearly, adapt your approach and build genuine engagement.
Through short discussions and real examples, participants explore what makes influence effective, how to ensure messages land, and how to create conditions where people want to contribute and commit.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Suitable for professionals in any role who want to strengthen their ability to influence, build trust, and engage others more effectively in everyday work situations.
Learning outcomes
Learners will be able to:
- Recognise common influence styles and their impact on trust.
- Tailor messages to resonate with timing, purpose, and audience values.
- Apply simple behaviors to build trust and encourage buy-in.
- Apply influence behaviors in realistic workplace scenarios.
What will the course cover?
Module 1: Influencing basics
Explore personal influence habits and how different styles build trust.
Module 2: Make your message land
Practise shaping short messages with clear tone, timing, and focus.
Module 3: Engagement techniques
Try approaches that help people feel heard, involved, and valued.
Module 4: Influencing in action
Explore everyday examples and identify small shifts that boost impact.
Exams and assessments
There are no formal exams or graded assessments in this course. Participants will participate in practical exercises and short reflections to consolidate their understanding.
Hands-on learning
This session includes:
- Interactive chat and group discussions to share influence experiences
- Quick activities to explore style, tone, and timing
- Peer reflection to identify effective influencing behaviours
- Facilitator-led debriefs linking examples to real-world contexts
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.