Overview
This practical 3-hour session builds on core resilience skills to help learners respond constructively to everyday pressures. Using realistic workplace scenarios and evidence-based tools, the session focuses on recognizing stress patterns, shifting unhelpful thinking, and taking purposeful action. Each learner starts shaping a personal resilience toolkit they can continue to refine and apply beyond the session.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Designed for individuals familiar with basic resilience concepts, or those who have attended the Fundamentals workshop, who want practical tools for managing sustained pressure and ongoing workplace change.
Learning objectives
By the end of this course, learners will be able to:
- Define resilience and identify its role in managing stress, adapting to change, and sustaining performance.
- Recognize early signs of stress in yourself and others to take proactive action.
- Reframe challenges to strengthen resilience and decision-making.
- Apply practical strategies to manage stress and build resilience.
What will the course cover?
- Understanding Resilience: A practical recap of what resilience means and how it applies in fast-paced work environments.
- Spotting the Signs of Stress: The physical, emotional, and behavioral indicators that suggest pressure is building.
- Shifting Perspectives: Ways to reframe challenges to regain perspective and act with more control.
- Moving Forward with Purpose: Practical approaches for responding constructively and maintaining progress under pressure.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Guided discussions to spot stress patterns and constructive responses
- Scenario-based coaching to practice reframing and purposeful action
- Peer learning to compare resilience strategies across contexts
- Framework development to build a practical, personalized resilience plan
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.