Overview
Modern workplaces demand clear, adaptable, and purposeful communication. This practical workshop equips professionals to recognize and address the pressures that disrupt messages, adapt style to different people and contexts, and handle challenging conversations with confidence. Learners leave with a personalized toolkit to support clarity, tone, and intent in everyday interactions.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Professionals who want to refine how they communicate across roles, channels, and contexts — especially under pressure or in complex team environments.
Learning outcomes
By the end of this course, learners will be able to:
- Recognize common habits and pressures that disrupt workplace communication.
- Adapt communication styles to suit different audiences, settings, and dynamics.
- Use structured techniques to navigate difficult conversations with clarity and confidence.
- Develop a personalized communication toolkit for clarity, tone, and alignment in daily interactions.
What will the course cover?
- Communication in Today’s World: Why messages get lost — and how the ACT model helps improve clarity, tone, and intent.
- Adaptive Communication: Shaping tone, structure, and format to suit different people and contexts.
- Handling Difficult Conversations: Using the ACT model to plan and deliver messages at the right time and tone.
- Build and Apply Your Toolkit: Creating prompts and resources for clear, inclusive workplace communication.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Group work to adapt tone, structure, and format for different audiences
- Guided practice for handling challenging conversations using realistic scenarios
- Peer feedback to refine messages for clarity and impact
- Toolkit development to support clear, inclusive communication in daily interactions
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.