Overview
This practical, interactive session builds confidence in adapting coaching conversations to a broader range of coachee challenges and working styles. Learners revisit core coaching principles—what coaching is (and isn’t)—before exploring how to adapt their approach using real scenarios, motivation insights, and strategies to build commitment. The session blends simple frameworks with applied practice, helping learners coach with clarity, empathy, and impact in everyday conversations.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Professionals who understand basic coaching principles, or have attended the Fundamentals workshop, and want to extend their skills to address a broader range of workplace challenges.
Learning outcomes
By the end of this course, learners will be able to:
- Refine coaching conversations to suit different individuals and situations.
- Use motivation and skill insights to build long-term engagement.
- Develop commitment by building clarity and ownership.
- Apply coaching in realistic scenarios and adapt to complex challenges.
What will the course cover?
- Understanding Coaching: Reconnecting to coaching mindset, behavior, and structure using the Five Question Framework.
- Motivational Drivers: Exploring the Skill-Will Matrix to adapt coaching approaches based on capability and engagement.
- Accountability Mechanisms: Using models like GROW to move from reflection to committed action.
- Practical Application: Practicing coaching with real-world scenarios and building a personalized toolkit.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Building and refining a personalized coaching toolkit for immediate use
- Real-world practice adapting approaches to different confidence levels and styles
- Group exercises to test methods in varied workplace scenarios
- Peer exchange to share techniques and strengthen coaching confidence
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.