Let’s make it work for you
Work smarter with AI (AI-3025-A)
- Use Microsoft Copilot to streamline research, writing, and daily workflows.
- For professionals new to AI who want practical productivity gains.
- We deliver official Microsoft-authored training with hands-on Copilot practice.
- Categories:
- Data and Office Applications Artificial Intelligence
- Level:
- Fundamentals
- Tier type:
- Performance
- Code:
- MAI3025
- Exam:
- Not Applicable
Overview
Artificial intelligence is changing the way people work. This introductory course explores how AI and generative AI can help create content, organise information and support everyday workplace tasks.
Learners will discover practical ways to use AI more effectively, understand how context improves AI responses, explore the role of AI agents, and learn how to review AI-generated content with confidence.
Designed for business users, this course focuses on real-world workplace scenarios and requires no technical or programming experience.
Prerequisites
Participants should have:
- General experience of working with digital documents, communications, meetings or business information.
- An interest in using AI to support everyday workplace activities.
- A willingness to review AI-generated information critically and apply their own professional judgement.
- No prior knowledge or experience of AI is required
Target Audience
This course is designed for:
- People who are new to generative AI or Microsoft Copilot.
- Business professionals who create, review, summarise or organise information.
- Employees who work across emails, meetings, chats, documents and presentations.
- Project, operational, administrative, customer-facing and management professionals who want to reduce time spent gathering and drafting information.
- Anyone who needs to understand the opportunities, limitations and responsibilities associated with using AI at work.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Enables teams or individuals to learn together without travel, maintaining interaction, discussion and practical exercises while minimising time away from the business and supporting scalable training delivery.
Who is it for: Individuals and teams needing flexible, instructor-led learning without time away from the business.
Do you know about our Attend from Anywhere (AFA) option?
Join in person or remotely, with the same live instruction, interaction and hands-on experience—wherever you are.
What's included?
3 Hours instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Dates
No dates available?
Can't find a date that fits? Need to train your whole team, explore classroom options, or looking for a discount?
Outline
Module 1: Introduction to AI at work
- AI in everyday work
- Opportunities and benefits of AI
- The importance of human judgement
Module 2: What is AI?
- Understanding AI and generative AI
- How generative AI differs from traditional software
- Creating and analysing content with AI
- AI in practice
Module 3: Use AI at work
- Creating content and summaries
- Finding and organising information
- Supporting decisions and next steps
- Practical workplace scenarios
Module 4: Why grounding matters
- What grounding means
- Providing context to AI
- Improving the quality of responses
- Grounding AI in organisational information
Module 5: Work with AI agents
- Understanding AI agents
- AI chat versus AI agents
- Agent-assisted tasks and workflows
Module 6: Use AI with confidence
- Reviewing AI-generated content
- Protecting information
- Responsible AI principles
Exams and Assessments
There is no associated certification exam.
Learning outcomes
By the end of this course, learners will be able to:
- Explain the basics of AI and generative AI.
- Identify practical ways AI can support everyday work.
- Improve AI responses by providing effective context.
- Understand when AI agents can help automate multi-step tasks.
- Review AI-generated content and use AI responsibly.
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“I would highly recommend the trainer; he was very knowledgeable and was very enthusiastic. His training style suited me really well and every piece of information given was backed up with 'real world' examples that solidified the information given. He also had a great sense of humour.”
Julie
Querying Microsoft SQL Server
“It’s been great to see significant improvements with how we manage resources including costs and in-house solutions from fundamental data skills training.”
Aravinth Pandian
Head of Business Intelligence, East London NHS Foundation Trust
Portfolio Director
Jane Atkinson-Weller
Portfolio Director – Data and Office Applications
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.