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Overview
Problem-solving is a critical skill in modern organisations, where challenges are often complex, fast-moving, and require structured thinking. This course equips learners with practical tools and techniques to identify, analyse, and solve problems effectively in a professional environment.
Learners will explore different types of problems, understand root causes, and apply structured approaches to develop and evaluate solutions. The course focuses on building confidence in decision-making, improving critical thinking, and enabling learners to approach challenges with clarity and consistency.
Through interactive exercises and real-world scenarios, learners will gain hands-on experience in applying problem-solving frameworks that can be used immediately in the workplace.
Prerequisites
There are no formal prerequisites for this course. A willingness to engage in practical exercises and discussion will support learning outcomes.
Target audience
This course is designed for:
- Professionals who need to solve problems as part of their role
- Team members involved in decision-making and process improvement
- Individuals looking to strengthen analytical and critical thinking skills
- Early to mid-career professionals seeking structured approaches to challenges
Learning outcomes
By the end of this course, learners will be able to:
- Define different types of problems and their impact on organisational performance
- Apply structured problem-solving models to workplace scenarios
- Identify root causes using appropriate analytical techniques
- Generate and evaluate potential solutions effectively
- Make informed decisions based on evidence and logical reasoning
- Communicate solutions clearly to stakeholders
What will the course cover?
Understanding problems in the workplace
- What defines a problem in a professional context
- Types of problems, including simple, complex, and ambiguous
- The impact of unresolved problems on teams and organisations
- The role of structured thinking in effective problem-solving
Problem-solving frameworks and approaches
- Overview of common problem-solving models
- When to use different approaches depending on context
- Breaking down problems into manageable components
- Avoiding common pitfalls in problem-solving
Root cause analysis
- Difference between symptoms and root causes
- Techniques such as the five whys and cause-and-effect analysis
- Gathering and analysing relevant data
- Validating assumptions and avoiding bias
Generating and evaluating solutions
- Creative thinking techniques for solution generation
- Evaluating options based on feasibility, impact, and risk
- Prioritisation methods for selecting the best solution
- Balancing short-term fixes with long-term improvements
Decision-making in practice
- Structured decision-making techniques
- Managing uncertainty and incomplete information
- Risk assessment and mitigation
- Building confidence in making and owning decisions
Communicating and implementing solutions
- Presenting solutions clearly and persuasively
- Engaging stakeholders and gaining buy-in
- Planning implementation steps
- Monitoring outcomes and measuring success
Embedding problem-solving skills
- Building problem-solving into everyday work
- Encouraging continuous improvement
- Reflecting on outcomes to improve future performance
- Developing a personal action plan
Assessment and engagement
- Scenario-based exercises and group discussions
- Practical application of problem-solving tools
- Individual and team-based activities
- Reflection and action planning
Learner benefits
- Improved confidence in tackling workplace challenges
- Enhanced critical thinking and analytical skills
- Practical tools that can be applied immediately
- Better decision-making and communication abilities
- Increased contribution to team and organisational success
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.