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ServiceNow Administration Fundamentals
- Categories:
- Service Management
- Level:
- Fundamentals
- Code:
- QASNAFUNDA
- Exam:
- Not Applicable
Overview
ServiceNow Administration Fundamentals is a three-day course taught both as an Instructor-Led Training as In-person and Virtual offerings in time zones throughout the world.
The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. You will also receive your very own sandbox instance for the duration of class to practice lessons learned through a variety of hands-on lab exercises to establish and build upon common concepts and skills.
Prerequisites
Course: Welcome to ServiceNow
- On Demand
- 3-hours
- This course provides critical core skills on Navigation, Form Usage, List Filters, and more!
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
3 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
- Locate and download class resources
- Review the overall class scenario
- Explore the ServiceNow Platform
- Gain functional awareness and configuration of applications including ITSM, Service Operations Workspace, and Employee Center
Course outline
| Order | Module | Activity | Learning Objectives |
|---|---|---|---|
| 1 | ServiceNow – The Modernized Work Experience | Lab 1.2.1: Grant and Verify Access to Applications Lab 1.3.1: Create Incidents Using Classic Lists and Forms Lab 1.3.2: Work Incidents Using Service Operations Workspace Lab 1.3.3: Create Incident Status Using the Employee Center Portal |
|
| 2 | Explore the Power of the ServiceNow Platform | Lab 2.1.1: Configure an Instance |
|
| 3 | Configure Applications for Business | Lab 3.1.1: Create List Views Lab 3.2.1: Add a Field to a Form Lab 3.3.1: Add Category and Reference Values |
|
| 4 | Manage Data | Lab 4.1.1: Create Table for HHD Configuration Records Lab 4.2.1: Create Access Controls Lab 4.3.1: Import HHD Hardware Data Lab 4.4.1: Explore CMDB and CI Relationships |
|
| 5 | Configure Self Service | Lab 5.1.1:Manage Knowledge Base and Create Articles Lab 5.2.1: Create a Catalog Item Lab 5.3.1: Create a Workflow Studio flow |
|
| 6 | Enable Productivity | Lab 6.1.1: Create visualizations and dashboards Lab 6.2.1: Configure Notifications |
|
| 7 | Package Enhancements for Testing | Lab 7.1.1: Create a UI Policy and Business Rules Lab 7.2.1: Create System Update Sets Lab 7.3.1: Migrate Changes |
|
| 8 | Securing a ServiceNow Instance | Lab 8.2.1: Exploring Security Center |
|
| 9 | Capstone Project | Lab 9.1.1: Capstone Project Challenge Format |
|
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
Cheryl Cumberworth
E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.