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ServiceNow Administration Advanced
- Categories:
- Service Management
- Level:
- Expert
- Code:
- QASNAAAD
- Exam:
- Not Applicable
Overview
Learn about the robust controls in a base ServiceNow instance through lessons and hands-on labs to reinforce daily tasks. Course labs are designed step-by-step to facilitate the application of concepts - and the on demand format allows you to work at your own pace.
This course explores ServiceNow applications and how they are defined. It continues by covering the components of an application, focusing on application scopes and the different types of application data. The course continues on by examining reporting. It examines how ServiceNow reporting enables the user to create and distribute reports that show the current state of instance data, such as how many open incidents of each priority exist followed by data hygiene and the importance of maintaining the system humming, which also provides better user experience. The course wraps up by reviewing ServiceNow integrations with many third-party applications and data sources.
Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Instructor-Led, or
- On Demand
- Fundamental administration core concepts
- Application Navigator
- Form configuration
- List configuration
- System settings
- Update Sets
- 2-3 months ServiceNow administration experience
- JavaScript experience
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
2 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
Identify ServiceNow applications and application components
Explain the difference between application configurations and customizations
Introduce students to development and debugging tools
Describe best practices for reporting efficiencies within the ServiceNow platform
Discuss integrations with the ServiceNow platform
Review good security practices available for an instance
Identify various factors affecting performance
Course outline
Day 1
Module 1: Application Data Management
Topic: Application Data Management
- Lab 1.1.1 Configurations and Update Sets
Topic: Data Population Continued
- Lab 1.2.1 Clone an Instance
Topic: Data Searching
- Lab 1.3.1 Create a Database Index
Module 2: Development and Debugging
Topic: Development
- Lab 2.1.1 Working with code
Topic: Debugging
- Lab 2.2.1 Session Debug
Topic: Debugging Continued
- Lab 2.2.2 Scripts - Background and Fix Scripts
Topic: Debugging Continued 2
- Lab 2.2.3 Script Debugger
Module 3: Platform Analytics
Topic: Database Views
- Lab 3.1.1 Create a Database View
Topic: Data visualization overview
- Lab 3.2.1 Create a visualization from a database view
Topic: Dashboards
- Lab 3.4.1 Configure and schedule a dashboard
Day 2
Module 4: Integrations
Topic: Integrations Overview
- Lab 4.2.1: Web Services
Topic: Web Services REST continued
Topic: Direct Web Services and Scripted Web Services
- Lab 4.5.1 Integration Hub
Module 5: Access and Security
Topic: Authentication, Authorization, Hardening
- Lab 5.1.1 Exploring Allow and Deny ACLs
Module 6: Platform Optimization and Maintenance-Data
Topic: Data Hygiene and CSDM
Topic: Common Service Data Model
Module 7: Platform Optimization and Maintenance - Instance
Topic: Performance Factors
Topic: Instance Maintenance
- Lab 7.2.1: Explore Instance Scan
Topic: Releases and Upgrades
- Lab 7.3.1: Upgrades and Calculations
Good to know
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What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
Cheryl Cumberworth
E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
Frequently asked questions
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
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QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
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When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.