Let’s make it work for you
Overview
Solving the wrong problem is one of the most common causes of wasted effort and missed value. This one-hour webinar introduces problem discovery as a critical capability in effective product and Agile ways of working, focusing on understanding the problem space before committing to solutions.
Participants will explore why problem discovery matters, how it reduces risk and misalignment, and how practical discovery techniques help teams define problems clearly and confidently.
Prerequisites
No prior knowledge is required.
Target Audience
This webinar is designed for a broad, introductory audience, including:
- Individuals involved in shaping products, services, or change initiatives
- Product owners, product managers, and business analysts
- Designers, delivery team members, and stakeholders
- Anyone wanting to improve decision-making by focusing on the right problems
Learning Objectives
By the end of this webinar, learners will be able to:
- Explain what problem discovery is and why it matters
- Describe the difference between problem and solution spaces
- Identify techniques for discovering and validating problems
- Recognise the characteristics of a clearly defined problem statement
Course Outline
What is Problem Discovery?
- Why problem discovery is critical to successful outcomes
- Risks of jumping to solutions too early
- Understanding the problem space
Techniques for Problem Discovery
- Empathy and understanding user perspectives
- The Five Whys for identifying root causes
- Using data and feedback to validate assumptions
Defining the Problem Clearly
- Characteristics of a well-defined problem
- Frameworks for problem definition (e.g. Who, What, Why; Jobs-to-be-Done)
- Examples of clear vs vague problem statements
Q&A and Reflection
- Facilitated discussion and learner questions
Exams and Assessments
This webinar does not include an exam or formal assessment.
Hands-On Learning
Learning is supported through:
- Facilitated discussion and real-world examples
- Reflection on participants’ own challenges and assumptions
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
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If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.