Let’s make it work for you
Overview
Communication breaks fastest when the stakes are high and meaning starts to slip. Hybrid channels, constant noise and speed make trust fragile and misunderstanding expensive, especially in sensitive or complex moments. In this 3-hour mastery workshop, participants bring live communication challenges and work through a realistic case where clarity unravels under pressure. The session builds capability in making meaning in ambiguity, holding human connection, influencing through dialogue, and choosing tone and channel deliberately in modern work, including digital and AI. Structured peer questioning and feedback sharpen judgement throughout. Participants leave with clear principles and practical actions that strengthen communication habits in everyday conversations and organizational messaging.
Prerequisites
Participants should have:
- Experience in leadership, stakeholder engagement, or executive-level communication.
- An understanding of organisational strategy and decision-making contexts.
- A readiness to engage in reflective and interactive communication exercises.
Target audience
- Senior professionals, leaders, and managers who regularly engage in high-stakes discussions.
- Communication specialists and stakeholder leads responsible for delivering sensitive messages.
- Individuals seeking to enhance influence and emotional intelligence in challenging environments.
Learning Objectives
By the end of this course, learners will be able to:
- Recognise the behaviours and principles that define communication mastery.
- Apply communication tools and techniques to analyse choices and adapt under pressure.
- Apply peer questioning to test assumptions and surface new insights.
- Design actions to embed communication strategies in daily decisions.
What will the course cover?
- Exploring core principles: Communication mastery under pressure, where clarity, credibility and intent must hold.
- Communication lab: A realistic case rehearses the four concepts under pressure and lands the message across modern channels.
- Peer Challenge lab: Focused questioning that surfaces hidden assumptions and strengthens next steps.
- Communicating for today and beyond: Practical habits that keep communication calm, purposeful and adaptable in daily work and team culture.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
Participants will engage in immersive communication simulations, real-world crisis scenarios, and structured peer feedback sessions. Facilitators provide live coaching on delivery, tone, and influence to ensure participants can apply refined communication techniques within their own professional contexts.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.